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About The Position

The Quality Assurance and Training Coordinator will be part of a mission-driven, customer-focused organization, UMOS, which has a diverse and dedicated team of over 1,000 professionals making a positive difference across more than 60 offices in seven states. UMOS is dedicated to facilitating early childhood development, providing training and career planning, aiding farmworkers in accessing basic needs and new opportunities, educating at-risk individuals in HIV prevention, and supporting those fleeing domestic violence or human trafficking. This role is an opportunity to fulfill a passion for helping families, businesses, and communities build better futures.

Requirements

  • Bachelor’s degree in human services, business, or related field required.
  • Able to demonstrate through either education or combination of education and more than 3 years of professional experience in one or a combination of the following: quality assurance, policy/program analysis, auditing, staff training, or performance tracking against targeted goals.
  • Experience analyzing systems, identifying systematic weaknesses, recommending quality improvement strategies and assisting with the implementation of concrete solutions to enhance agency and program performance.
  • Experience developing policies, procedures, or desk aids based on programmatic guidance and organizational/business standards.
  • Demonstrated ability with analyzing data, compiling reports, and presenting findings in a clear manner. Must possess strong attention to detail.
  • Strong organizational and time management skills, including the ability to manage multiple projects at one time and meet hard deadlines.
  • Strong written and oral communication ability and attention to detail and accuracy.
  • Demonstrated ability to use and maintain knowledge of technology and related applications, including Microsoft 365, to analyze data, prepare reports, communicate efficiently and create effective learning tools and materials.
  • Valid driver’s license, reliable transportation, and insurance.
  • Able to travel and work irregular hours.
  • Employment with UMOS is contingent upon successful completion of a criminal background check and Driver’s License record check prior to employment.

Nice To Haves

  • Experience with or education in technology a plus.

Responsibilities

  • Review and coordinate leadership team review of Department of Labor (DOL) and Association of Farmworker Opportunities Programs (AFOP) program policy and guidance.
  • Assist in the creation and maintenance of UMOS NFJP Manual, including policy and standard operating procedures (SOP), updating based on changes in DOL policy and systems.
  • Develop and implement a comprehensive staff training plan and curriculum on NFJP policies and procedures, including creating and maintaining training materials and desk aids.
  • Provide individual and group training and technical assistance to newly hired and existing staff to ensure understanding, knowledge retention, and learning for comprehension of program policy and agency SOPs.
  • Maintain an electronic repository of all policy and training documents, checklists, tools, etc., ensuring accessibility, up-to-dateness, and necessary purging.
  • Implement processes to evaluate training effectiveness and use evaluation results to advance continuous improvement of trainings.
  • Conduct program quality assurance audits and data validation and present findings to NFJP management team.
  • Track and analyze performance data to identify performance or compliance “threats” and for the development of prevention measures/practices.
  • Work with various departments, including accounting, human resources, and information technology, to address identified deficiencies and assist in developing improvements related to program performance, outcomes, and overall compliance.
  • Recognize and adapt to various learning styles and modify training based on individual needs, including the use of various technologies.
  • Assist with the preparation of correspondence and reports in response to UMOS administrative team and funding source requests.
  • Assist with the preparation of grant applications.
  • Attend all necessary internal and external meetings, training, and conferences, and perform other duties as assigned.

Benefits

  • Paid time off that will increase over your years of service
  • 15 paid holidays annually
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Short-term disability insurance
  • Long-term disability insurance
  • Accidental death & dismemberment insurance
  • Health Savings Account option
  • Flexible Spending Account option
  • Employee assistance program
  • 401(k) retirement plan
  • Roth IRA retirement plan
  • 401(k) matching contribution (at least 3% of eligible compensation annually)

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