Coordinator Jobs

About The Position

Requirements

• Previous retail, luxury retail, jewelry, customer service, hospitality, or similarly customer-facing experience.
• Strong written and verbal communication skills.
• Exceptional organization and follow-through.
• High attention to detail and accuracy.
• Comfortable managing multiple customer jobs and deadlines simultaneously.
• Ability to communicate confidently with customers when delivering both good news and disappointing news, including repair delays or unexpected service requirements.
• Comfortable working collaboratively with sales professionals, craftspeople, vendors, and management.
• Ability to handle valuable merchandise responsibly and consistently follow security procedures.
• Basic computer proficiency and ability to learn point-of-sale, repair-tracking, inventory, and vendor-ordering systems.
• Professional appearance and demeanor appropriate for a luxury retail environment.

Nice To Haves

• Previous experience working with watches, jewelry, or luxury goods.
• Familiarity with common watch terminology, brands, movements, and service procedures.
• Experience changing watch batteries, straps, spring bars, or sizing bracelets.
• Previous experience coordinating repairs, service tickets, work orders, or customer projects.
• Experience ordering parts or communicating with manufacturers and vendors.
• Experience working alongside craftspeople, technicians, jewelers, watchmakers, or other skilled tradespeople.
• Formal watchmaking experience is not required. A genuine interest in watches, mechanical products, or technical craftsmanship—and a willingness to learn—is highly valued.

Responsibilities

• Serve as a primary point of contact for customers with watches undergoing service or repair.
• Communicate repair estimates, service recommendations, expected completion dates, delays, and completed repairs clearly and professionally.
• Proactively contact customers when a repair timeline changes rather than waiting for customers to request an update.
• Help customers understand repair recommendations and next steps in approachable, non-technical language.
• Coordinate communication between customers, sales associates, watchmakers, and outside service providers.
• Ensure completed watches are properly documented, prepared, and ready for customer pickup.
• Help resolve routine customer concerns and know when an issue should be escalated to management or a watchmaker.
• Order watch parts, straps, bracelets, batteries, crystals, crowns, movements, and other components from approved vendors.
• Track outstanding parts orders and follow up with vendors regarding availability, backorders, pricing, and delivery timelines.
• Maintain accurate documentation associated with watch repairs, parts orders, estimates, customer approvals, and service history.
• Assist with sending and receiving watches from outside repair facilities and manufacturers.
• Verify incoming parts and completed outside repairs for accuracy before closing out the associated job.
• Monitor open repairs and identify jobs that have stalled, exceeded expected turnaround times, or require additional follow-up.
• Help maintain an organized inventory of commonly used watch parts, batteries, straps, spring bars, and department supplies.
• Serve as a knowledgeable resource for the sales team regarding watch service, common repairs, expected turnaround times, parts availability, warranties, and department procedures.
• Help educate sales associates on watch-related topics so they can better set customer expectations.
• Maintain clear communication between the sales floor and craftspeople performing watch work.
• Assist with basic watch services when appropriate and within your level of training, including: Changing watch straps, Sizing and shortening bracelets, Replacing batteries, Changing spring bars, Basic watch handling and inspection.
• Develop deeper product and technical knowledge through ongoing training and interaction with our watch professionals.
• Assist with the daily opening and closing procedures for watch merchandise.
• Carefully place watches in their appropriate displays each morning and securely return merchandise to the vault at closing.
• Ensure watches are correctly positioned, clean, presentable, and properly merchandised in showcases.
• Make sure display watches are set appropriately and presented consistently.
• Monitor quartz watches to ensure they are running and arrange battery replacement when necessary.
• Identify watches requiring cleaning, adjustment, service, or attention before they are presented to customers.
• Follow all company security, inventory-control, merchandise-handling, and vault procedures without exception.