Contracts Specialist Jobs

About The Position

Requirements

• Bachelor's degree in Business, Life Sciences, Engineering, or a related field required; advanced degree preferred.
• Minimum of 5 years of experience in service sales, account management, customer success, technical sales, or a related commercial function.
• Demonstrated success managing complex customer accounts, negotiating contracts, and achieving revenue growth objectives.
• Experience developing strategic customer relationships with multiple stakeholders, including decision-makers and senior leadership.
• Laboratory, scientific, pharmaceutical, biotechnology, healthcare, or regulated industry experience strongly preferred.
• Proven track record of selling service agreements, maintenance contracts, technical services, or related solutions.
• Strong consultative selling, negotiation, and business development skills with the ability to uncover and close growth opportunities.
• Experience leveraging CRM platforms such as Salesforce to manage pipelines, forecasts, customer activity, and business performance.
• Ability to analyze data, identify trends, and develop actionable business strategies.
• Strong executive presence and excellent communication skills across phone, video, and in-person customer interactions.
• Demonstrated ability to influence cross-functional teams and collaborate effectively across Sales, Service, Operations, and Leadership functions.
• Exceptional organizational, project management, and prioritization skills in a fast-paced environment.
• Ability to maintain professionalism, composure, and customer focus while managing competing priorities and complex customer situations.
• Strong service marketing and customer engagement skills with a focus on delivering value-driven solutions.
• Willingness and ability to travel extensively within the assigned region during the first 12 to 18 months to establish customer relationships and support business growth.
• Proven ability to work independently with minimal supervision while driving strategic business outcomes.
• Communication and writing skills
• Comprehension and summarizing skills
• Detail-oriented
• Computer skills: Word, Excel, PowerPoint, Web search
• Project planning and basic data analysis is preferred.
• Professional
• Troubleshooting
• Analytical
• Process comprehensive
• Customer-oriented
• Multitasking
• Meticulous
• Thorough
• Organized
• Neat
• Methodic
• Teamwork-oriented
• Cooperative

Nice To Haves

• Experience leading large territories, key accounts, or strategic customer programs.
• Experience mentoring junior sales professionals or leading cross-functional initiatives.
• Demonstrated ability to influence business strategy and contribute to organizational growth initiatives.
• Consistent history of exceeding sales quotas, retention goals, and customer satisfaction metrics.

Responsibilities

• Manage and grow a portfolio of assigned service accounts, serving as a strategic advisor and primary point of contact to ensure customer satisfaction, retention, and revenue growth.
• Lead complex pricing negotiations, multi-site service agreements, and contract renewals while balancing customer needs, profitability objectives, and company policies.
• Develop and execute regional service sales strategies to increase annual Service Contracts, Preventative Maintenance Agreements, Qualification Services, and other service offerings.
• Build and strengthen executive-level customer relationships, identifying opportunities to expand service partnerships and drive long-term business value.
• Provide mentorship and guidance to less experienced team members, sharing best practices related to customer engagement, sales strategy, and account management.
• Partner with Commercial, Service, Operations, and Leadership teams to identify market trends, improve service offerings, and align business priorities.
• Serve as a subject matter expert on service solutions, consulting with customers to recommend customized programs that support their operational and compliance requirements.
• Maintain accurate sales forecasts, customer activity records, contract documentation, and pipeline management within CRM systems.
• Analyze customer and market data to identify growth opportunities, mitigate risks, and support strategic decision-making.
• Gather customer feedback and market intelligence, communicating insights to leadership and cross-functional teams to support continuous improvement initiatives.
• Travel regularly to customer locations to build relationships, support business development efforts, conduct contract reviews, and ensure service excellence.
• Operate with a high degree of independence, exercising sound business judgment and driving strategic decisions to achieve territory and organizational goals.
• Consistently achieve or exceed service sales targets, growth objectives, and customer retention metrics.

Benefits

• paid time off
• health/dental/vision
• retirement benefits
• flexible spending accounts
• variable cash programs (bonus or commission)
• equity as part of the compensation package