Content Manager Jobs

About The Position

Requirements

• Basic knowledge of the banking industry, including best practices
• Basic knowledge of consumer lending, non-real estate secured, and the federal regulations that govern consumer loans
• Ability to research and provide solutions with the understanding of when to escalate issues
• Ability to retain information and apply knowledge to multiple situations or scenarios
• Critical thinker working towards building on basic analytical skills
• Ability to work independently and complete assigned tasks as instructed
• Motivated and organized self-starter with strong attention to detail and ability to manage multiple priorities
• Ability to remain adaptable and resilient to all situations with an optimistic outlook and casts a positive shadow that is aligned with our culture and Core Values
• Inquisitive and agile and strong team player with excellent written, verbal and interpersonal communication skills when working with internal partners and external customers
• Moderate level proficiency with Microsoft Word, Excel and Outlook. Knowledge of access databases.

Nice To Haves

• Associate’s degree in Business Administration or equivalent combination of education and experience preferred
• 1+ years loan servicing or related work experience preferred
• Previous banking experience or familiarity with consumer lending preferred

Responsibilities

• Provide customer service to internal and external customers as part of the Branch Hotline phone queue making outbound phone calls as needed
• Monitor the retention period of stored boxes and shred as needed
• Prepare work for all lines of business by sorting into batches, entering into database, and staging for imaging pick up
• Review daily boxing list and stage for imaging pickup
• Index work for all lines of business via Oracle Document Capture
• Import work for all lines of business via the department email inbox and Content Manager
• Execute the retrieval of scanned work and organize it to be indexed
• Process address changes for consumer loans received via mail and email
• Process partial loss insurance claims for indirect and direct loans and lines of credit
• Adhere to regulations set forth by Commerce Bank’s Legal, Compliance, and Risk Departments including but not limited to SOX, REG x, and REG Z
• Perform other duties as assigned

Benefits

• employer sponsored health, dental, and vision insurance
• 401(k)
• life insurance
• paid vacation
• paid personal time
• career development
• education assistance
• voluntary supplemental benefits