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Customer Experience Coach

Serenity Mental Health Centers•Nocatee, FL
•Onsite

About The Position

Serenity is hiring Customer Experience Coaches to guide individuals through structured sessions that help them build positive habits, stay motivated, and make progress toward personal goals. The role is suited to people who enjoy connecting with others and creating supportive, encouraging environments. No specialized industry experience is required; paid training is provided. Coaches work directly with individuals during scheduled program sessions, serving as a consistent and positive presence and helping ensure each experience is welcoming, organized, and encouraging. The role is full-time and on-site, with a Monday–Friday shift of either 6:00 AM–1:30 PM or 1:30 PM–9:00 PM, depending on clinic needs. A Saturday shift rotation is required approximately every eight weeks. Serenity is a growing organization focused on helping individuals build confidence, develop positive habits, and achieve meaningful progress. It combines structured programs, innovative tools, and a people-first approach to create supportive experiences. Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.

Requirements

  • At least 2 years of full-time professional experience in any industry.
  • Clear and professional verbal and written communication skills.
  • Strong interpersonal skills, patience, and empathy.
  • Reliability and punctuality, and openness to feedback.
  • Authorization to work in the United States.
  • Ability to pass a background check and drug screening.

Nice To Haves

  • Experience in customer service, hospitality, retail, education, or caregiving.
  • Interest in personal development, coaching, or wellness.
  • Comfort working closely with individuals in a service-focused environment.

Responsibilities

  • Provide one-on-one support during scheduled program sessions.
  • Operate and monitor specialized program tools and technology; training is provided.
  • Encourage participants through positive practices such as journaling, goal-setting, and mindfulness exercises.
  • Maintain accurate session notes and share updates with team members.
  • Ensure each participant’s experience is professional, supportive, and respectful.
  • Follow established processes and standards to maintain a consistent experience.

Benefits

  • Competitive pay with advancement opportunities.
  • 90% employer-paid medical, dental, and vision insurance.
  • 401(k) retirement plan.
  • 10 PTO days, increasing to 15 after the first year, plus 10 paid holidays.
  • Paid training and professional certification.
  • Supportive, growth-focused work environment.

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