(USA) Auto Care Center Coach

Walmart•Hermitage, TN

14d•$65,000 - $100,000•Onsite

About The Position

The Auto Care Center Coach drives sales and financial performance in the Auto Care Center and service area. The role oversees merchandise receiving and stocking, presentation, pricing, signing, inventory, budgeting, forecasting, and sales and profit goals. It provides customer assistance and ensures technicians are trained and certified on service-related procedures, while supporting vehicle staging and workflow as needed. The role maintains the Auto Care Center and automotive sales floor and service area, including merchandise displays, equipment, claims and returns, supplies, and environmental disposal and OSHA compliance. It coordinates work and business initiatives, builds stakeholder relationships, identifies improvement opportunities, supervises and develops associates, and ensures compliance with company policies and values. The position also emphasizes customer service, integrity, inclusion, accountability, continuous improvement, and support for Walmart’s goal of becoming a regenerative company. The position is based at 4424 Lebanon Pike, Hermitage, Tennessee. Walmart lists an annual salary range of $65,000–$100,000, with additional annual or quarterly performance bonuses and potential pay differentials. Benefits include health coverage, financial benefits, paid time off, education support, and other programs; eligibility and amounts may depend on job classification and length of employment.

Requirements

At least 2 years of experience in automotive service or a service-industry field.
At least 1 year of supervisory experience.
Valid driver's license.
Must attend and successfully complete all job-required training and assessments.
For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check and Firearms Authorized Training is required.
For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

Automotive certification from Automotive Technical Institute.
Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
Experience in an automotive service or service-industry-related field.
Supervisory experience.
ASE Certification.

Responsibilities

Drive sales and financial performance by managing merchandise receiving, stocking, presentation, pricing, signing, inventory levels, budgeting, forecasting, and sales and profit goals.
Assess economic trends and community needs and implement plans to address deficiencies in sales or profit performance.
Provide customer service by identifying customer needs, assisting with purchases, locating merchandise, resolving concerns, promoting products and services, and maintaining a safe shopping environment.
Create and process customer requests and service orders according to company policies and procedures, and explain Auto Care Center and automotive products and services.
Ensure technicians are trained and certified on service-related procedures; stage customer vehicles and assist with workflow as needed.
Maintain the Auto Care Center, automotive sales floor, and service area by stocking and rotating goods, removing damaged or outdated merchandise, setting up and cleaning displays, and signing and pricing merchandise.
Secure fragile and high-shrink merchandise; maintain equipment according to company guidelines; handle customer and merchandise claims and returns; organize merchandise and supplies; and monitor inventory and ordering.
Monitor environmental disposal, including batteries, tires, and oil, and OSHA compliance while ensuring customer safety and satisfaction.
Coordinate, complete, and oversee job-related activities and assignments; maintain stakeholder relationships; support plans and initiatives; communicate goals; measure progress; and identify improvement opportunities.
Supervise and develop associates through hiring, training, mentoring, assigning duties, providing recognition, and promoting belonging.
Ensure compliance with company policies and procedures and support company mission, values, ethics, and integrity through action plans, the Open Door Policy, and guidance on business processes.
Build high-performing teams, foster belonging, develop and retain talent, communicate effectively, act with integrity, prioritize customers, use data to make decisions, and encourage learning and continuous improvement.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including sick leave, and PTO and/or PPTO usable for vacation, sick leave, holidays, or other purposes.
Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
Performance-based bonus awards, including annual or quarterly performance bonuses.