(USA) Auto Care Center Coach

Walmart•Avon, CO

13d•$65,000 - $100,000•Onsite

About The Position

The Auto Care Center Coach drives sales and financial performance in the Auto Care Center and service area by managing merchandise presentation, pricing, signing, inventory, budgeting, forecasting, and plans to achieve sales and profit goals. The role provides customer service and assistance, supports purchasing decisions, resolves customer concerns, processes service orders, explains automotive products and services, ensures technicians are trained and certified on service-related procedures, and helps stage customer vehicles and manage workflow. The Coach maintains the Auto Care Center and automotive sales floor and service area, including stocking and rotating merchandise, organizing displays, maintaining equipment, handling claims and returns, ordering supplies, and monitoring environmental disposal and OSHA compliance. The role coordinates work and business initiatives, builds stakeholder relationships, measures progress, identifies improvements, and adapts to change. It also supervises and develops associates through hiring, training, mentoring, assigning duties, and recognition, while ensuring compliance with company policies and supporting Walmart's mission, values, ethics, and standards. The position is expected to demonstrate Walmart's leadership behaviors: respect individuals, act with integrity, serve customers and members, and strive for excellence. This includes building inclusive, high-performing teams; maintaining ethical and accountable practices; making customer-focused, data-informed decisions; and pursuing continuous improvement and learning. The annual salary range is $65,000 to $100,000, with annual or quarterly performance bonuses. Additional compensation may include a regional pay zone or complex-structure differential. Walmart lists health, financial, paid-time-off, disability, discount, education, and other benefits; eligibility and amounts may depend on job classification and length of employment.

Requirements

At least 2 years of experience in automotive service or a service-industry field.
At least 1 year of supervisory experience.
Valid driver's license.
Complete all job-required trainings and assessments.
For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check and Firearms Authorized Training is required.
For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

Automotive Certification from Automotive Technical Institute.
Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
Experience in an automotive service or service-industry-related field.
Supervisory experience.
ASE Certification.

Responsibilities

Drive sales and financial performance in the Auto Care Center and service area, including merchandise presentation, pricing, signing, inventory, budgeting, forecasting, and achievement of sales and profit goals.
Provide customer service, identify customer needs, assist with purchasing decisions, locate merchandise, resolve customer concerns, promote products and services, and maintain a safe shopping environment.
Create and process customer requests and service orders according to company policies and procedures; explain Auto Care Center and automotive products and services.
Ensure technicians are trained and certified on service-related procedures; stage customer vehicles and assist with workflow as needed.
Maintain the Auto Care Center, automotive sales floor, and service area by stocking and rotating merchandise, removing damaged or outdated goods, setting up and organizing displays, signing and pricing merchandise, and securing fragile and high-shrink merchandise.
Maintain equipment according to company guidelines; handle customer and merchandise claims and returns; zone the area; order, arrange, and organize merchandise and supplies.
Monitor environmental disposal, including batteries, tires, and oil, and ensure OSHA compliance, customer safety, and customer satisfaction.
Coordinate, complete, and oversee job-related activities and assignments; develop stakeholder relationships, support plans and initiatives, communicate goals, measure results, and identify improvement opportunities.
Supervise and develop associates by hiring, training, mentoring, assigning duties, providing recognition, and promoting belonging.
Ensure compliance with company policies and procedures and support company mission, values, ethics, and integrity, including use of the Open Door Policy.
Model Walmart's leadership behaviors by building inclusive teams, acting ethically, serving customers, making data-informed decisions, and pursuing continuous improvement and learning.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including sick leave.
Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit for eligible full-time and part-time associates, with tuition, books, and fees paid for covered programs.
Performance-based bonus awards, including annual or quarterly performance bonuses.