(USA) Auto Care Center Coach

Walmart•Maryville, MO

14h

About The Position

The Auto Care Center Coach drives sales and financial performance in the Auto Care Center and service area. The role oversees merchandise receiving and stocking, presentation, pricing, signing, inventory, budgeting, forecasting, and sales and profit goals. It also provides customer service, supports automotive service orders and workflow, ensures technicians are trained and certified on service procedures, and maintains a safe and organized sales floor and service area. The Coach coordinates job-related activities and assignments, builds stakeholder relationships, supports business and customer initiatives, tracks results, and identifies improvement opportunities. The role supervises and develops associates through hiring, training, mentoring, assigning duties, and recognition. It ensures compliance with company policies and procedures and models Walmart’s values, ethics, integrity, customer service, inclusion, accountability, and continuous improvement. The position is based at the Maryville, Missouri location. The annual salary range is $65,000 to $100,000, with additional annual or quarterly performance bonuses. Certain positions may also receive regional pay zone or complex-structure compensation, and a state pay differential may apply where required.

Requirements

At least 2 years of experience in automotive service or a service industry field.
At least 1 year of supervisory experience.
Valid driver’s license.
Must attend and successfully complete all job-required trainings and assessments.
For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check and Firearms Authorized Training is required.
For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

Automotive certification from an Automotive Technical Institute.
Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
Experience in an automotive service or service-industry-related field.
Supervisory experience.
ASE certification.

Responsibilities

Drive sales and financial performance in the Auto Care Center and service area, including merchandise presentation, pricing, signing, inventory, budgeting, forecasting, and achievement of sales and profit goals.
Identify sales or profit deficiencies and implement plans to address them.
Assist customers with purchasing decisions, merchandise location, product and service information, customer requests, service orders, and resolution of issues and concerns.
Promote products and services while maintaining a safe shopping environment.
Ensure technicians are trained and certified on service-related procedures; stage customer vehicles and assist with workflow as needed.
Maintain the Auto Care Center and automotive sales floor and service area by stocking and rotating merchandise, removing damaged or out-of-date goods, setting up and cleaning displays, signing and pricing merchandise, and organizing supplies.
Maintain equipment according to company guidelines and handle customer and merchandise claims and returns.
Monitor environmental disposal practices for items such as batteries, tires, and oil, OSHA compliance, and customer safety and satisfaction.
Coordinate and oversee job-related activities and assignments, build relationships with key stakeholders, support plans and initiatives, communicate objectives, measure progress, and address improvement opportunities.
Supervise and develop associates by hiring, training, mentoring, assigning duties, providing recognition, and promoting belonging.
Ensure compliance with company policies and procedures and support the company’s mission, values, standards of ethics and integrity, and Open Door Policy.
Promote high-performing teams, inclusion, collaboration, trust, effective communication, and talent development.
Make decisions using data, insights, and analysis; prioritize customer needs and business results; and drive continuous improvement and learning.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including sick leave.
Parental leave and family care leave.
Bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
Performance-based bonus awards and additional annual or quarterly performance bonuses.
PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.