(USA) Auto Care Center Coach

Walmart•Greeneville, TN

7d•$65,000 - $100,000•Onsite

About The Position

The Auto Care Center Coach drives sales and financial performance in the Auto Care Center and service area. The role oversees merchandise receiving and stocking, presentation, pricing, signing, inventory, budgeting, sales forecasting, and actions to achieve sales and profit goals. It provides customer service and assistance, explains automotive products and services, ensures technicians are trained and certified on service procedures, and helps stage customer vehicles and manage workflow. The Coach maintains the Auto Care Center, automotive sales floor, and service area, including merchandise displays, equipment, claims and returns, supplies, environmental disposal practices, OSHA compliance, and customer safety. The role coordinates job-related activities, works with stakeholders, sets and monitors goals, addresses improvement opportunities, and promotes continuous learning. The position supervises and develops associates through hiring, training, mentoring, assigning duties, and recognition. It also ensures compliance with company policies and procedures and models Walmart’s values, including respect for individuals, integrity, customer service, and striving for excellence. The role is based at the Walmart facility at 3755 E Andrew Johnson Hwy, Greeneville, Tennessee. The annual salary range is $65,000–$100,000, with possible annual or quarterly performance bonuses and, for certain positions, additional regional pay or complex-structure compensation. Walmart describes health, financial, paid-time-off, education, and other benefits; eligibility and terms may vary.

Requirements

At least 2 years of experience in an automotive service or service-industry field.
At least 1 year of supervisory experience.
Valid driver's license.
Attend and successfully complete required job trainings and assessments.
For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check and Firearms Authorized Training is required.
For facilities that sell only ammunition and are subject to state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

Automotive certification from an Automotive Technical Institute.
Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
Experience in an automotive service or service-industry-related field.
Supervisory experience.
ASE certification.

Responsibilities

Drive Auto Care Center and service-area sales and financial performance, including merchandise stocking and presentation, pricing and signing, inventory, budgeting, forecasting, and achieving sales and profit goals.
Provide customer service by identifying needs, assisting with purchases, locating merchandise, resolving concerns, promoting products and services, and maintaining a safe shopping environment.
Create and process customer requests and service orders according to company policies and procedures; explain Auto Care Center and automotive products and services.
Ensure technicians are trained and certified on service-related procedures, and stage customer vehicles and assist with workflow as needed.
Maintain the Auto Care Center, automotive sales floor, and service area by stocking and rotating merchandise, removing damaged or outdated goods, organizing and cleaning displays, and signing and pricing merchandise.
Secure fragile and high-shrink merchandise, maintain equipment according to company guidelines, handle claims and returns, organize merchandise and supplies, and monitor environmental disposal and OSHA compliance.
Coordinate and oversee job-related activities and assignments, maintain stakeholder relationships, support plans and initiatives, communicate objectives, measure progress, and address opportunities for improvement.
Supervise and develop associates by hiring, training, mentoring, assigning duties, providing recognition, and promoting belonging.
Ensure compliance with company policies and procedures and support Walmart’s mission, values, ethics, and standards.
Model respect for individuals, integrity, customer-first service, and continuous improvement; encourage learning, collaboration, accountability, and adoption of new technologies and skills.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase benefit.
Company-paid life insurance.
Paid time off, including sick leave.
Parental leave and family care leave.
Bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
Performance-based bonus awards; this position may include annual or quarterly performance bonuses.
PTO and/or PPTO for vacation, sick leave, holidays, or other purposes.