(USA) Auto Care Center Coach

Walmart•Espanola, NM

6d•$65,000 - $100,000•Onsite

About The Position

The Auto Care Center Coach drives sales and financial performance in the Auto Care Center and service area. The role oversees merchandise receiving and stocking, presentation, pricing, signing, inventory, budgeting, forecasting, and plans to achieve sales and profit goals. It provides customer service and assistance with purchasing decisions, products and services, customer requests, service orders, vehicle staging, and service-area workflow. The Coach ensures technicians are trained and certified on service-related procedures. The position maintains the Auto Care Center, automotive sales floor, and service area by organizing merchandise and displays, handling claims and returns, monitoring supplies and equipment, and maintaining environmental disposal and OSHA compliance. It coordinates work and initiatives, builds stakeholder relationships, measures results, and addresses improvement opportunities. The role also supervises and develops associates through hiring, training, mentoring, assigning duties, and recognition, while ensuring compliance with company policies and Walmart values and standards of ethics and integrity.

Requirements

2 years of experience in an automotive service or service industry field.
1 year of supervisory experience.
Valid driver's license.
Attend and successfully complete all job-required trainings and assessments.
For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check and Firearms Authorized Training is required.
For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

Automotive certification from Automotive Technical Institute.
Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
Experience in an automotive service or service industry-related field.
Supervisory experience.
ASE Certification.

Responsibilities

Drive sales and financial performance by overseeing merchandise stocking and presentation, pricing and signing, inventory levels, budgeting, sales forecasting, and plans to meet sales and profit goals.
Provide customer service by identifying needs, assisting with purchasing decisions, locating merchandise, resolving concerns, promoting products and services, and creating and processing customer requests and service orders.
Explain Auto Care Center and automotive products and services, ensure technicians are trained and certified on service-related procedures, and stage customer vehicles and assist with workflow as needed.
Maintain the Auto Care Center, automotive sales floor, and service area by stocking and rotating merchandise, removing damaged or outdated goods, organizing displays, signing and pricing merchandise, and securing fragile or high-shrink items.
Maintain equipment, handle customer and merchandise claims and returns, organize merchandise and supplies, and monitor environmental disposal and OSHA compliance while ensuring customer safety and satisfaction.
Coordinate and oversee job-related activities and assignments, maintain stakeholder relationships, support plans and initiatives, communicate goals, measure progress, and identify and address improvement opportunities.
Supervise and develop associates through hiring, training, mentoring, assigning duties, providing recognition, and promoting belonging in the workplace.
Ensure compliance with company policies and procedures and support the company mission, values, ethics, and integrity standards.
Build high-performing teams, foster belonging, collaborate and communicate effectively, attract and retain talent, and develop and recognize associates.
Use data and analysis to make decisions, prioritize customer needs, drive continuous improvement, encourage learning, and support change and new technologies.

Benefits

Performance-based bonus awards.
Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
Walmart-paid education through Live Better U, including tuition, books, and fees for eligible programs.