(USA) Auto Care Center Coach

Walmart•Rockwood, TN

5d•$65,000 - $100,000•Onsite

About The Position

The Auto Care Center Coach drives sales and financial performance in the Auto Care Center and service area by overseeing merchandise, pricing, signing, inventory, budgeting, forecasting, and plans to achieve sales and profit goals. The role provides customer service and assistance with purchases, service orders, automotive products and services, customer concerns, technician training and certification, vehicle staging, and workflow as needed. The Coach maintains the Auto Care Center, automotive sales floor, and service area through stocking, rotating, organizing, pricing, and securing merchandise; maintaining equipment and displays; handling claims and returns; and monitoring environmental disposal and OSHA compliance to support customer safety and satisfaction. The role coordinates work and business initiatives, maintains stakeholder relationships, measures results, addresses improvement opportunities, and promotes continuous learning. The position supervises and develops associates through hiring, training, mentoring, assigning duties, recognition, and fostering belonging. It ensures compliance with company policies, procedures, values, ethics, and standards. The role is expected to respect individuals, act with integrity, serve customers and members, and strive for excellence through collaboration, accountability, data-informed decisions, continuous improvement, and adaptability.

Requirements

At least 2 years of experience in automotive service or a service industry field.
At least 1 year of supervisory experience.
Valid driver's license.
Must attend and successfully complete all job-required trainings and assessments.

Nice To Haves

Automotive Certification from Automotive Technical Institute.
Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
Experience in an automotive service or service industry-related field.
Supervisory experience.
ASE Certification.

Responsibilities

Drive Auto Care Center sales and financial performance through merchandise receiving and stocking, effective presentation, competitive pricing, accurate signing, inventory management, budgeting, forecasting, and assessment of economic trends and community needs.
Achieve sales and profit goals and implement plans to address deficiencies.
Acknowledge customers, identify their needs, assist with purchasing decisions, locate merchandise, resolve customer issues, promote products and services, and maintain a safe shopping environment.
Create and process customer requests and service orders in accordance with company policies and procedures, and explain Auto Care Center and automotive products and services.
Ensure technicians are trained and certified on service-related procedures; stage customer vehicles and assist with workflow as needed.
Maintain the Auto Care Center, automotive sales floor, and service area by stocking and rotating merchandise, removing damaged or outdated goods, cleaning and organizing displays, signing and pricing merchandise, and securing fragile and high-shrink items.
Maintain equipment in accordance with company guidelines; handle customer and merchandise claims and returns; zone the area; order, arrange, and organize merchandise and supplies.
Monitor environmental disposal, including batteries, tires, and oil, and OSHA compliance; ensure customer safety and satisfaction.
Coordinate, complete, and oversee job-related activities and assignments; build stakeholder relationships; support plans and initiatives; communicate goals; measure progress; address improvement opportunities; and promote continuous learning.
Supervise and develop associates through hiring, training, mentoring, duty assignment, recognition, and promotion of belonging in the workplace.
Ensure compliance with company policies and procedures and support company mission, values, ethics, and integrity through action plans, the Open Door Policy, and guidance on business processes and practices.
Collaborate and build trusting relationships; communicate with impact and positivity; attract, retain, empower, and develop talent; and recognize contributions.
Model integrity, ethics, and compliance; hold oneself and others accountable; and support Walmart's stated goal of becoming a regenerative company through positive impact, belonging, waste elimination, and local giving.
Put customers first, apply the EDLP and EDLC business models, and make decisions using data, insights, and analysis while balancing priorities and considering relevant stakeholders.
Promote curiosity, learning, calculated risk-taking, resilience, continuous improvement, adoption of new technologies and skills, and support for others through change.

Benefits

Competitive pay and performance-based bonus awards.
Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting time.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
PTO and/or PPTO for vacation, sick leave, holidays, or other purposes.
Live Better U education benefit, with tuition, books, and fees paid for eligible programs.