(USA) Auto Care Center Coach

Walmart•Appleton, WI

7d•$65,000 - $100,000•Onsite

About The Position

The Auto Care Center Coach drives sales and financial performance in the Auto Care Center and service area. The role ensures effective merchandise stocking, presentation, pricing, signing, inventory levels, budgeting, and forecasting, and works to achieve sales and profit goals. It provides customer assistance and oversees service orders, technician training and certification, vehicle staging, and workflow as needed. The position maintains the Auto Care Center and automotive sales floor and service area, including merchandise, displays, equipment, claims and returns, supplies, and environmental disposal and OSHA compliance. It coordinates job-related activities and initiatives, builds stakeholder relationships, measures progress, and identifies improvements. The coach supervises, hires, trains, mentors, and develops associates, while ensuring compliance with company policies and supporting Walmart’s mission, values, ethics, and standards. The role is expected to demonstrate Walmart’s values: respect for the individual, acting with integrity, serving customers and members, and striving for excellence. This includes developing talent, fostering belonging, communicating effectively, making data-informed decisions, supporting continuous improvement and learning, and contributing to Walmart’s goal of becoming a regenerative company. The annual salary range is $65,000 to $100,000, with additional annual or quarterly performance bonuses. Other additional compensation may include a regional pay zone or complex-structure differential; a state pay differential may apply where required. Walmart offers benefits including medical, vision, and dental coverage; 401(k), stock purchase, and company-paid life insurance; paid time off and leave programs; disability coverage; discounts; Military Leave Pay; adoption and surrogacy expense reimbursement; and the Live Better U education benefit, subject to eligibility and plan terms.

Requirements

2 years of experience in automotive service or a service-industry field.
1 year of supervisory experience.
Valid driver's license.
Must attend and successfully complete all job-required trainings and assessments.
For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check and Firearms Authorized Training is required.
For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

Automotive certification from Automotive Technical Institute.
Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
Experience in automotive service or a related service-industry field.
Supervisory experience.
ASE Certification.

Responsibilities

Drive Auto Care Center and service-area sales and financial performance, including merchandise stocking and presentation, pricing, signing, inventory, budgeting, and forecasting.
Assess economic trends and community needs, achieve sales and profit goals, and implement plans to correct deficiencies.
Provide customer service, identify customer needs, assist with purchasing decisions, locate merchandise, resolve concerns, and promote products and services.
Create and process customer requests and service orders in accordance with company policies and procedures; explain Auto Care Center and automotive products and services.
Ensure technicians are trained and certified on service-related procedures; stage customer vehicles and assist with workflow as needed.
Maintain the Auto Care Center, automotive sales floor, and service area by stocking and rotating merchandise, removing damaged or outdated goods, organizing and cleaning displays, and signing and pricing merchandise.
Secure fragile and high-shrink merchandise; maintain equipment according to company guidelines; handle customer and merchandise claims and returns; zone the area; and order and organize merchandise and supplies.
Monitor environmental disposal, including batteries, tires, and oil, and OSHA compliance; ensure customer safety and satisfaction.
Coordinate, complete, and oversee job-related activities and assignments; develop stakeholder relationships; support plans and initiatives; communicate goals; measure progress; identify improvement opportunities; and promote adaptability and continuous learning.
Supervise and develop associates by hiring, training, mentoring, assigning duties, recognizing contributions, and promoting belonging.
Ensure compliance with company policies and procedures and support Walmart’s mission, values, ethics, and integrity standards.
Model respect for individuals, integrity, customer service, and excellence by developing talent, building relationships, communicating effectively, making data-informed decisions, encouraging learning, and supporting continuous improvement.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, including sick leave, and parental, family care, bereavement, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
Performance-based bonus awards, including annual or quarterly performance bonuses.
PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.