(USA) Auto Care Center Coach

Walmart•Delano, CA

3d•Onsite

About The Position

The Auto Care Center Coach drives sales and financial performance in the Auto Care Center and service area. The role oversees merchandise stocking and presentation, pricing and signing, inventory levels, sales budgeting and forecasting, and plans to achieve sales and profit goals. It provides customer assistance and oversees automotive service orders, technician training and certification, vehicle staging, and service workflow. The Coach also maintains the sales floor and service area, including merchandise displays, equipment, claims and returns, supplies, environmental disposal practices, OSHA compliance, and customer safety. The position coordinates work-related activities and initiatives, builds stakeholder relationships, tracks results, and identifies improvement opportunities. It supervises and develops associates through hiring, training, mentoring, assigning duties, and recognition. The Coach ensures compliance with company policies and procedures and models Walmart's values, ethics, accountability, customer service, inclusion, and continuous improvement.

Requirements

At least 2 years of experience in automotive service or a service-industry field.
At least 1 year of supervisory experience.
Valid driver's license.
Must attend and successfully complete all job-required training and assessments.
At facilities that sell firearms, successful completion of a firearms-specific criminal background check and firearms authorized training is required.
At facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

Automotive certification from Automotive Technical Institute.
Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
Experience in an automotive service or related service-industry field.
Supervisory experience.
ASE Certification.

Responsibilities

Drive Auto Care Center sales and financial performance, including merchandise presentation, pricing, signing, inventory, budgeting, forecasting, and achievement of sales and profit goals.
Assist customers with purchasing decisions, merchandise location, products and services, and resolution of concerns; process customer requests and service orders according to company policies.
Oversee automotive service operations, including technician training and certification, vehicle staging, and workflow support.
Maintain the Auto Care Center and automotive sales floor by stocking and rotating merchandise, removing damaged or outdated goods, organizing displays, signing and pricing merchandise, and securing fragile or high-shrink items.
Maintain equipment, handle customer and merchandise claims and returns, organize supplies, and monitor environmental disposal practices and OSHA compliance to support safety and customer satisfaction.
Coordinate and oversee job-related activities and assignments, maintain stakeholder relationships, support business initiatives, communicate goals, measure results, and address improvement opportunities.
Supervise and develop associates by hiring, training, mentoring, assigning duties, providing recognition, and fostering belonging.
Ensure compliance with company policies and procedures and support the company's mission, values, ethics, and integrity standards.
Model respect, integrity, customer service, and excellence by building collaborative relationships, developing talent, making data-informed decisions, and promoting continuous improvement and learning.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit, with eligible tuition, books, and fees paid by Walmart.
Performance-based bonus awards; annual or quarterly performance bonuses.
Additional compensation may include Regional Pay Zone and Complex Structure pay, and applicable state pay differentials.