Coach Jobs

About The Position

Requirements

• Completion of 2 years of college; or one of the experience-based alternatives listed below.
• Alternatively, 1 year of experience as a supervisor in a multi-department environment.
• Alternatively, 1 year of experience in accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi-department environment.
• Alternatively, 2 years of experience in asset protection or a related area.
• Successful completion of applicable state requirements to work in asset protection, such as minimum age, specialized training, certification, or licensing.
• If applicable, acquisition of a current, state-issued Certificate of Eligibility.
• If applicable, successful completion of a criminal background check and/or firearms-authorized training.
• Attend and successfully complete all job-required trainings and assessments, such as Academy and Open Door trainings.

Nice To Haves

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
• Certification in an asset protection-related field, such as Loss Prevention Qualified or Loss Prevention Certified.
• General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.
• Investigative experience.
• Bachelor’s degree in Business or Criminal Justice.

Responsibilities

• Drive sales through effective merchandise presentation, including accurate and competitive pricing, proper signing, appropriate inventory levels, clean and organized areas, stocking and rotation, and secure displays for fragile and high-shrink merchandise.
• Lead and develop teams by teaching, training, listening to associates, touring stores, providing feedback, communicating expectations, and supporting company initiatives and change efforts.
• Model customer service standards and support customer service initiatives, resolve customer needs and complaints, and implement action plans to improve customer experience.
• Hire, train, mentor, recognize, and develop hourly associates; assign duties, communicate expectations, and support staffing needs.
• Control unexplained merchandise loss and improve profitability by setting performance goals, reinforcing policies and procedures, reviewing inventory variances, conducting audits and pre-inventory reviews, and identifying deficiency trends.
• Work with managers and associates to determine and implement corrections to inventory controls, and train them on operational controls and processes across multiple stores.
• Detect, deter, investigate, and resolve alleged fraud, company-policy violations, and other alleged illegal activities; gather evidence, take statements, write case reports, and provide courtroom testimony as needed.
• Partner with other investigative entities in collaborative efforts.
• Monitor facility safety and risk controls, supervise safety team members, identify accident trends, deliver accident-prevention training, and implement plans to improve workplace safety.
• Oversee facility-level training and execution of asset protection, safety, claims, and receiving procedures, including applicable compliance guidelines and operational controls.
• Identify gaps between expectations and training, determine training needs, and develop and deliver training as needed.
• Manage claims and receiving operations by ensuring procedures are followed and claims and merchandise deliveries are processed in a timely manner.
• Coordinate job-related activities and assignments, maintain relationships with stakeholders, support business plans, communicate objectives, measure progress, address improvement opportunities, and promote continuous learning.
• Ensure compliance with company policies and procedures and support the company mission, values, ethics, and integrity standards.
• Build inclusive, high-performing teams; collaborate and communicate effectively; attract, retain, empower, and develop talent; and recognize associates’ contributions.
• Support Walmart’s goal of becoming a regenerative company, including making a positive impact, creating belonging, eliminating waste, and participating in local giving.
• Serve customers and members by putting them first, using data and analysis in decision-making, and considering business and community stakeholders.
• Drive continuous improvement, adopt and encourage new technologies and skills, and support others through change.

Benefits

• Medical, vision, and dental coverage.
• 401(k).
• Stock purchase plan.
• Company-paid life insurance.
• Paid time off, including sick leave.
• Parental leave and family care leave.
• Bereavement leave, jury duty leave, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit for eligible full-time and part-time associates, with tuition, books, and fees paid for covered programs.
• Performance-based annual or quarterly bonuses.
• Additional compensation may include Regional Pay Zone and Complex Structure differentials; a state pay differential may apply where required.