IT Director, North America & Global M365 Coach

Grain & Protein Technologies•Assumption, IL

1d•Hybrid

About The Position

The IT Director, North America & Global M365 Coach leads regional IT delivery and guides Microsoft 365 as a secure, scalable, value-creating collaboration platform. The role partners with business leaders to understand priorities, simplify work, enable innovation, and translate technology into measurable business outcomes. It combines North American IT leadership with global Microsoft 365 coaching, governance, adoption, and continuous improvement, using a hands-on player-coach approach. The position develops and executes IT strategy aligned with business priorities; leads and develops IT teams; and oversees regional systems, infrastructure, networks, workplace technology, and service delivery. It partners with cybersecurity, compliance, infrastructure, and application teams to embed relevant policies, standards, and regulatory requirements into operations. It also manages the North American IT budget and technology investments, evaluates investments, and holds partners accountable for delivery and quality. As the global M365 Coach, the role sets and improves standards, governance, lifecycle management, adoption practices, support models, and ways of working. It coaches IT and business users on effective and responsible use of Microsoft 365 capabilities and enables distributed ownership through knowledge, guardrails, and support. The role is based primarily in the Assumption, Illinois office Monday through Thursday, with Friday as a flex day that may be worked in the office or remotely. Compensation is $150,000–$200,000 annually, plus eligibility for an annual bonus.

Requirements

Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field.
15+ years of relevant business experience, including significant IT leadership responsibility.
Strong IT experience, including ERP and business applications; ERP experience is stated as a must.
Proven track record in transforming IT.
Experience with infrastructure, workplace technology, cloud services, cybersecurity, and vendor management.
Proven ability to partner with business leaders and translate technology capabilities into business value.
Experience with Microsoft 365 at enterprise scale, including adoption, governance, security, support, and continuous improvement.
Self-driven learning mindset and ability to embrace AI-enabled productivity, automation, collaboration platforms, and distributed operating models.
Strong communication, decision-making, problem-solving, project management, and stakeholder management skills.

Responsibilities

Develop and execute IT strategy aligned with business priorities and measurable value creation.
Transform IT into a future-ready, business-facing function that enables AI, automation, modern collaboration, and new digital ways of working.
Lead through a player-coach model, setting direction, making day-to-day decisions, resolving ambiguity, and coaching through expertise, ownership, and results.
Lead, mentor, and develop IT teams, emphasizing accountability, learning, service quality, and proactive ownership.
Oversee regional IT systems, infrastructure, networks, workplace technology, and service delivery.
Ensure reliable, secure, efficient IT operations with clear ownership, standards, and continuous improvement.
Partner with cybersecurity, compliance, infrastructure, and application teams to balance enablement, usability, governance, and control.
Ensure applicable IT policies, standards, and regulatory requirements are understood and embedded in daily operations.
Manage the North American IT budget and technology investments; evaluate investments based on business need, risk, cost, and scalability.
Hold partners accountable for quality, delivery, responsiveness, and continuous improvement.
Build trusted partnerships with business leaders to understand priorities, pain points, and value opportunities.
Translate business needs into practical roadmaps and measurable outcomes, applying a business-process mindset to how applications enable and improve processes.
Drive improvements that increase productivity, simplify work, improve user experience, and create sustainable business value.
Act as GPT’s global Microsoft 365 Coach, guiding M365 as a secure, scalable, value-creating collaboration platform.
Set and improve global M365 standards, governance, lifecycle management, adoption practices, support models, and ways of working.
Coach IT and business users on effective and responsible use of Teams, SharePoint, OneDrive, Outlook, Power Platform, Copilot, and related capabilities.
Enable distributed ownership by providing the business with knowledge, guardrails, and support to use M365 confidently and responsibly.