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CNA/CMA-Client Support Specialist-Swings

Walker Center for Alcoholism and Drug Addiction•Gooding, ID

About The Position

The Client Support Specialist is responsible for the safety, welfare, and comfort of clients in an inpatient drug and alcohol rehabilitation setting. Working under the overall direction of the Director of Client Support Services, this role provides compassionate, hands-on care and helps create a safe, respectful, and healing environment for people recovering from substance use disorders. The position supports clients through structured daily routines and recovery-focused activities, monitors their well-being, performs and documents screenings and vital signs, and supports safe medication administration. It also involves coordinating with healthcare providers and pharmacies, maintaining accurate records, communicating shift updates, transporting clients to appointments and recovery-related services, and supporting newer staff.

Requirements

  • High school diploma or equivalent required.
  • Obtain Medication Pass Certification within 60 days of hire.
  • Excellent oral and written communication skills and the ability to interact effectively with others.
  • Proficiency in Microsoft Outlook and general computer systems, with the ability to learn and maintain electronic medical records (EMR).
  • Ability to operate office equipment and machinery, including a computer, printer, photocopier, facsimile machine, and telephone.
  • Ability to perform the physical requirements of the position, including walking, standing, bending, stooping, pushing, pulling, lifting, typing, and repetitive motions.
  • If in recovery from a Substance Use Disorder, have a minimum of two years of sobriety from substances of use.
  • Pass pre-hire requirements, including a criminal background check, urinalysis, and TB test.
  • Obtain CPR certification within 90 days of hire.

Nice To Haves

  • Experience in behavioral health, substance abuse treatment, or healthcare.

Responsibilities

  • Provide compassionate, respectful supervision and support to clients throughout their recovery in a structured residential setting.
  • Foster a safe, positive, therapeutic environment that promotes healing, accountability, and personal growth.
  • Build supportive, professional relationships with clients while maintaining appropriate boundaries.
  • Assist clients with daily structure, including schedules, group participation, and recovery-focused activities.
  • Monitor client well-being and promptly communicate concerns, behavioral changes, or potential relapse indicators to clinical or medical staff and the supervisor.
  • Conduct room searches and belongings checks in accordance with policy, professionally and respectfully.
  • Perform and document drug screenings, including urinalysis, according to program standards.
  • Perform and document vital signs, including blood pressure, pulse, temperature, oxygen saturation, respiratory rate, and blood glucose, as well as substance abuse screeners including CIWAS, AWS, and COWS.
  • Support safe medication administration by following the Six Rights during medication passes.
  • Coordinate with pharmacies and healthcare providers to ensure clients receive appropriate medications and care.
  • Maintain accurate, timely, and thorough documentation to support continuity of care.
  • Compile an end-of-shift report for oncoming team members during shift change.
  • Assist with scheduling and coordinating medical appointments, including same-day clinic visits, eye exams, and dental appointments.
  • Serve as a positive role model for clients and team members and contribute to a culture of respect, teamwork, and accountability.
  • Support and mentor new staff to help maintain consistent quality of care.
  • Transport clients to appointments and recovery-related services.

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