CMA Special Populations

Cabarrus Rowan Community Health Centers•Concord, NC

About The Position

The Certified/Registered Medical Assistant (CMA/RMA) helps facilitate patient care in the clinic under the supervision of the Director of Clinical Services and the assigned provider. As an essential member of the care team, the CMA/RMA supports patients throughout their appointments and may perform both clinical and administrative tasks. The role includes capturing and documenting clinical and demographic information in the electronic health record, assisting providers with procedures, and communicating with patients in various forms and settings. The position serves all patient populations, including pediatrics as assigned. A high school diploma or GED and graduation from an accredited Medical Assistant Program are required. Medical Assistant Certification must be obtained within ninety days of hire; CPR and BLS are also required.

Requirements

Ability to communicate accurately and concisely in English, verbally and in writing.
Professional, patient-centered interactions with patients.
Ability to work cooperatively with internal staff to deliver safe, effective, quality care.
Ability to plan, prioritize, and complete assigned tasks accurately.
Ability to work under time constraints while maintaining accurate records.
New graduate or less than one year of experience.
Knowledge of medical office protocols and procedures.
Knowledge of medical terminology.
Familiarity with basic computer operations.
High school diploma or GED and graduation from an accredited Medical Assistant Program.
Medical Assistant Certification within ninety days of hire.
CPR and BLS required.

Nice To Haves

Bilingual.

Responsibilities

Support patient care for all patient populations, including pediatrics as assigned; organize patient flow, greet and escort patients, collect health histories and vital signs, and perform required screenings.
Maintain accurate documentation in patients’ electronic health records according to established procedures and under adequate supervision.
Assist with telephone follow-up with patients as directed by the provider or Director of Clinical Services.
Assist with patient health education and follow-up on established plans of care under the direction of the provider or Director of Clinical Services.
Complete assigned clinic maintenance tasks, including setting up instruments and equipment, running equipment tests and controls, cleaning exam and procedure rooms, and documenting completed tasks.
Complete assigned clerical tasks, including obtaining lab and X-ray reports, hospital notes, and referral information; completing forms and requisitions; and verifying insurance coverage and patient demographics.
Assist providers with procedures under supervision and accurately document procedure results.
Inventory supplies, place orders, and verify receipt of supplies.
Maintain equipment by following operating instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance, and calling for repairs.
Maintain a safe, secure, and healthy work environment by following and enforcing established policies and procedures while providing compassionate patient care.
Protect patient confidentiality and keep protected health information secure.
Participate in mandatory in-services and drills, staff meetings, and other trainings, including regular professional development training.
Follow the organization’s infection control guidelines.
Provide translation services upon management request.
Perform other duties as assigned.