CLINICAL SUPPORT, CMA -EAST INTERNAL MEDICINE

GALEN MEDICAL GROUP PC•Chattanooga, TN

10d•Onsite

About The Position

Galen Medical Group is seeking a Certified Medical Assistant for East Internal Medicine in Chattanooga, Tennessee. The role collaborates with providers to determine patient needs and support the delivery of quality medical care. The position floats with a designated nurse practitioner for 2½ days per week and with other adult providers and the lab on the remaining days, on a full-time 4½-day schedule. Lab experience is required. The assistant collects and documents patient information, prepares patients and exam rooms, supports providers during minor office procedures, coordinates testing and referrals, handles triage calls and prescription refill requests according to protocols, performs ancillary and laboratory testing, and follows up with patients as directed by providers. The role also involves health education, maintaining a clean work area, participating in quality-improvement efforts, and following clinical policies and applicable OSHA, HIPAA, and CLIA standards. A pre-employment drug screen is required.

Requirements

High school graduation or equivalent.
Certification as a Medical Assistant from a nationally accredited institution.
One year of relevant clinical medical assistant experience is required if the Medical Assistant program qualification is not met.
Lab experience is required.
Basic Life Support training and current certification are required.
Computer literacy and strong computer skills.
Ability to work in a fast-paced environment, multitask, and work as a team player.
Ability to follow clinical pathways and protocols.
Excellent customer service skills, including the ability to handle higher-stress phone calls.
Ability to handle difficult situations involving patients, physicians, or others professionally.
Ability to work independently, exercise creativity, pay attention to detail, and maintain a positive attitude.
Ability to manage multiple simultaneous responsibilities and complete assignments efficiently and in a timely manner.
Understand and comply with OSHA, HIPAA, and CLIA standards.
Pre-employment drug screening is required.

Nice To Haves

One to three years of clinical medical assistant experience is preferred.
Electronic medical record experience is preferred.
Previous clinical and phlebotomy experience is preferred.

Responsibilities

Verify patient information by interviewing patients, recording medical history, and confirming the purpose of visits.
Prepare patients for examinations by performing preliminary tests, taking blood pressure, weight, and temperature, and reporting patient history summaries.
Accurately collect data and enter information into the electronic health record.
Prepare and stock examination and treatment rooms; clean and sterilize instruments.
Assist providers with minor office procedures.
Schedule outpatient testing, procedures, and surgeries; manage referrals and hospital admissions, testing, and procedures; and handle pre-certification.
Triage patient phone calls and process prescription refill requests according to site or physician protocols.
Perform ancillary testing such as EKG, spirometry, and cryotherapy, and laboratory testing such as rapid tests, urinalysis, bilirubin, automated CBC, and phlebotomy.
Review lab and test results and provide patient follow-up according to provider instructions.
Provide health education to patients as needed.
Comply with clinical policies and OSHA, HIPAA, and CLIA standards; maintain a clean and neat work area.
Participate in process and continuous quality-improvement efforts and attend staff meetings and in-services as directed.
Assist other team members based on office demands and use supplies and equipment cost-effectively.
Maintain patient and organizational confidentiality, represent the organization professionally, and provide efficient, customer-focused care.
Manage multiple responsibilities, complete assignments efficiently, and work collaboratively with the team.