Clinical Manager Jobs

About The Position

Requirements

• Minimum 9+ years in ophthalmology (COA Certified Ophthalmic Assistant or COT Certified Ophthalmic Technician preferred)
• Minimum 5+ years of relevant experience in the medical device or pharmaceutical industry, preferably with experience in ophthalmology and medical devices
• Experience in clinical research, study coordination, or related field preferred
• Knowledge of ophthalmic medical terminology required
• Familiarity with clinical trial processes, recruitment strategies, and regulatory requirements
• Experience supporting training programs or onboarding initiatives preferred
• Strong communication, interpersonal, and analytical skills
• Ability to manage multiple priorities and work independently with guidance
• Strong organizational and time management skills required
• Proficiency in Microsoft Office
• Ability to work effectively in cross-functional and team-based environments
• Willingness to travel as required (approximately 75%)
• Flexibility, as assignments vary in location, time intensity
• Demonstrates integrity, accountability, and professional credibility
• Bachelor’s degree preferred, with a major in biological science, nursing or other health-related discipline

Nice To Haves

• COA Certified Ophthalmic Assistant or COT Certified Ophthalmic Technician preferred
• Experience in clinical research, study coordination, or related field preferred
• Experience supporting training programs or onboarding initiatives preferred
• Bachelor’s degree preferred, with a major in biological science, nursing or other health-related discipline

Responsibilities

• Support clinical recruitment efforts across assigned U.S. IDE trial sites (KOLs) in partnership with Clinical Research and Clinical Relations teams
• Build and maintain strong working relationships with clinical sites to assess recruitment needs and challenges
• Develop and execute site-specific subject recruitment plans using established tools (e.g., Excellence in Research)
• Assist sites in achieving study enrollment targets through consistent follow-up and performance tracking
• Implement recruitment and retention initiatives targeting eligible patient populations
• Conduct patient chart reviews when authorized by clinical sites
• Track and report on key metrics to evaluate recruitment effectiveness
• Coordinate study-related meetings, events, and site engagement activities
• Attend industry meetings as needed
• Ensure compliance with HIPAA, federal/state regulations, and internal policies
• Support onboarding and training of new Clinical Relations team members as directed
• Reinforce best practices consistent with Good Clinical Practices (GCP) and company standards
• Act as a resource for Clinical Relations Associates and Managers on study processes and tools
• Provide input on employee development and training needs
• Support training of CRAs on CRM collaboration and processes, as requested
• Ensure consistent collection and documentation of study data in accordance with protocols and standards
• Support development and implementation of communication strategies to evaluate program effectiveness
• Assist in preparation of investigator meetings and clinical study presentations
• Participate as needed in investigator meetings and training sessions
• Monitor referral sources to ensure appropriate patient communication
• Contribute to development and distribution of study newsletters and recruitment materials
• Support coordination of investigator and industry meetings
• Collaborate with marketing at industry events, as needed
• Maintain and update CRM study tools and systems (e.g., iMednet, Scorecards, Trackers & iPad tools)
• Support development of scheduling tools and patient outreach initiatives
• Assist in creation of surveys and feedback tools to assess customer and site performance
• Contribute to development of surgical forms and process improvements for new products
• Provide backup support to CRA and Surgical Specialist activities when needed
• Support initiatives related to in-office surgical program development