Clinical Site Manager

Health Partners of Western Ohio•Toledo, OH

3d•Onsite

About The Position

Health Partners of Western Ohio is seeking a full-time Clinical Site Manager/Center Director to lead the day-to-day operations of its Old West End Community Health Center in Toledo, Ohio. The role provides leadership and direction across medical, dental, behavioral health, and clinical support services, and works with employees and community stakeholders to strengthen operations and address challenges. The Center Director drives clinical quality improvement and coordinates services so patients receive effective, accessible, compassionate, high-quality, integrated care. The position supports implementation of the health center’s mission, vision, and values; develops and contributes to policies and procedures; communicates activities and progress to the Administrative Team; and participates in planning and problem solving. The Center Director oversees staffing, schedules, patient-care operations, clinic flow, appointment and recall systems, ancillary services, data collection, and customer satisfaction. The role also develops and coaches employees and supervisors, addresses operational issues, evaluates performance, and ensures compliance with organizational policies and applicable regulations and accreditation standards.

Requirements

Bachelor’s degree in Health Administration, Business, Human Services, or a related discipline.
At least 5 years of administrative experience in a health care or human service-related organization.
Successful completion of in-house training.
Strong leadership, management, and organizational skills.
Experience and demonstrated ability working in a multicultural setting.
Ability to embrace and personify the mission of Health Partners of Western Ohio.
Ability to collaborate and interact with a diverse group of health care professionals.
Ability to organize, direct, prioritize, and delegate work appropriately.
Analytical skills for financial, legal, and administrative tasks.
Experience with federal regulations, including HIPAA and OSHA.
Experience in the administrative functions of an ambulatory health care program.
Thorough knowledge of organizational management theory and practice, preferably in a health care or not-for-profit environment.
Effective oral and written communication skills.
Ability to demonstrate positive customer service skills.

Nice To Haves

Master’s degree.
Graduate of a nursing school accredited by the National League of Nursing.
Current license to practice as a Licensed Practical Nurse in Ohio.

Responsibilities

Support and implement the health center’s mission, vision, and values, including high-quality, patient-focused, integrated health care.
Ensure employees understand their job descriptions, expected results, and available resources; train and develop employees to perform their duties.
Provide leadership for developing policies and procedures and contribute to their development.
Communicate information, reports, materials, activities, and progress toward objectives to the Administrative Team; participate in planning and problem solving.
Maintain knowledge of and comply with personnel, nursing, medical, dental, and clerical policies and procedures.
Work with providers and staff to develop health outreach programs consistent with the Health Care Plan.
Motivate employees to achieve productivity and performance goals.
Represent the organization at community and business meetings and promote programs and policies.
Comply with organizational privacy, security, and compliance standards and applicable laws and regulations; report suspected unethical, fraudulent, or unlawful acts or practices through designated channels.
Resolve problems related to staffing and the use of facilities, equipment, and supplies.
Evaluate employee performance and recommend merit increases, promotions, and disciplinary actions.
Analyze and recommend changes to organizational systems, policies, and procedures and ensure their implementation.
Participate in the evolution and refinement of the Center’s quality improvement process.
Ensure adequate staffing and coordinate health center schedules for providers and support staff.
Ensure implementation of patient-care operations processes, including staffing, data collection and interpretation of clinic flow, appointment systems, patient recall, ancillary services, and customer satisfaction.
Train, coach, and mentor supervisors in leadership, management functions, and problem-solving techniques for implementing personnel policies and procedures.
Ensure program and staff compliance and safety with Health Partners policies and procedures and external regulatory and professional standards, including corporate compliance.
Participate on the organization’s team seeking accreditation with the Accreditation Association for Ambulatory Health Care.
Participate in continuing education and professional growth.

Benefits

Paid time off accrued per pay period.
Medical, dental, vision, and life insurance.
Seven paid holidays.
403(b) retirement plan with up to an 8% match; matching starts at 3% and increases with time of service at HPWO.
Annual reviews and increases.
Mileage reimbursement for work-related travel.
Employee Assistance Program.
Referral bonus.
Training opportunities.
Eligibility to apply for the Emerging Leaders Program after one year of service.