Clinical Partnership Manager

Mindoula Health•Eugene, OR

2d•$55,000 - $65,000•Remote

About The Position

Mindoula is seeking an experienced Clinical Partnership Manager for its Collaborative Care Program (CCP), a virtual behavioral health service based on the University of Washington-based AIMS Center’s Collaborative Care Model. CCP works with primary care, women’s health, and specialty physician groups to support patients with mild-to-moderate behavioral health needs. Contracted providers refer selected patients to CCP and remain involved in their treatment. The Clinical Partnership Manager develops expertise in Collaborative Care and builds, grows, and maintains partnerships at the account, practice, and provider levels. The role’s primary objective is to activate physicians in contracted practices to refer patients to CCP, meet monthly referral goals, and strengthen engagement with physician referrers. Interactions with physicians take place by phone, video conference, and in person. The role is remote, preferably based in Oregon, and requires travel of up to 50%.

Requirements

Bachelor’s degree in a healthcare-related field or business.
Three or more years of experience in sales or account management; experience working with healthcare providers is strongly preferred, particularly generating provider referrals for a service.
Success in a role involving 50% travel.
Experience with project management or implementing new partnerships.
Experience presenting company products in person and virtually.
Experience selling a healthcare service to accounts.
Demonstrated outcomes in growing accounts.
Proficiency in Microsoft Word, Google Suite (Calendar, Docs, Sheets, Slides, etc.), Excel, and PowerPoint.
Ability to develop and maintain strategic partnerships with key accounts to promote engagement with Mindoula’s services.
Proactive customer-service skills, including solving problems before they arise.
Ability to understand healthcare and market trends and proactively suggest program changes.
Flexibility and demonstrated ability to adapt to change in a high-growth organization.
Ability to create and review data and analytics to measure account performance.
Comfort creating and delivering virtual and in-person presentations.
Professional conduct when representing Mindoula’s mission to key accounts.

Nice To Haves

Start-up experience.
Behavioral health experience.

Responsibilities

Focus primarily on larger accounts, with secondary attention to smaller accounts as needed, while prioritizing provider needs.
Partner with and assist the Sr. Director, Physician Activation and Partner Success to support provider satisfaction after implementation, from initial training and education through ongoing referral growth.
Develop and manage regular meeting schedules with assigned accounts to review enrollment, growth opportunities, concerns, and achievements, with the goal of increasing referrals, provider and practice satisfaction, and continued utilization of Mindoula services.
Communicate and meet regularly with accounts, providers, and practice staff to understand practice needs and recommend strategies for referral growth and program satisfaction; meetings may be virtual or in person.
Create and review referral performance reports with accounts and practices in the territory.
Track account and practice engagement and referral trends, intervening with physicians when referral activity declines.
Identify potential challenges to ongoing referral activity and develop contingency plans.
Monitor industry changes and account developments, anticipate challenges to CCP referrals, and create mitigation plans as needed.
Collaborate with Mindoula clinical operations colleagues on clinical concerns and serve as a liaison between clinical operations and referring providers, escalating concerns as needed.
Support the referral process by communicating with providers when initial referrals have been received.
Provide initial and ongoing education to referring providers about appropriate CCP patients and how to submit referrals.