Clinical Partnership Manager

Mindoula Health

2d•$55,000 - $65,000•Remote

About The Position

Mindoula is seeking a Clinical Partnership Manager (CPM) for its Collaborative Care Program (CCP), a virtual behavioral health overlay based on the University of Washington-based AIMS Center’s Collaborative Care Model. The program works with primary care, women’s health, and specialty physician groups to support patients with mild-to-moderate behavioral health needs while referring providers remain involved in treatment. The CPM is responsible for building and nurturing partnerships at the account, practice, and provider levels, with the goal of activating physicians in contracted practices to refer patients to CCP and achieving monthly referral goals. The role focuses primarily on larger accounts, with support for smaller accounts as needed, and requires regular provider engagement by phone, video conference, and in person. This is a remote role, preferably based in Maryland, Virginia, or Washington, DC, with 50% travel.

Requirements

Bachelor’s degree in a healthcare-related field or business.
At least three years of experience in sales or account management.
Success in a role involving 50% travel.
Experience presenting company products in person and virtually.
Experience selling a healthcare service to accounts.
Demonstrated success growing accounts.
Proficiency in Microsoft Word, Google Suite, Excel, and PowerPoint.
Ability to develop and maintain strategic partnerships with key accounts to promote engagement with Mindoula’s services.
Proactive customer-service skills, including solving problems before they arise.
Ability to understand healthcare and market trends and proactively suggest program changes.
Flexibility and ability to adapt to change in a high-growth organization.
Ability to create and review data and analytics to measure account performance.
Comfort delivering virtual and in-person presentations.
Professionalism when representing Mindoula’s mission to key accounts.

Nice To Haves

Prior experience working with healthcare providers, preferably generating provider referrals for a service.
Project management experience or experience implementing new partnerships.
Start-up experience.
Behavioral health experience.

Responsibilities

Partner with and assist the Sr. Director, Physician Activation and Partner Success to support provider satisfaction after implementation, from initial training and education through ongoing referral growth.
Develop and manage regular meeting schedules with assigned accounts to review enrollment, growth opportunities, concerns, and achievements.
Communicate and meet with accounts, providers, and practice staff to understand practice needs and recommend strategies to increase referrals and program satisfaction.
Create and review referral performance reports with accounts and practices in the territory.
Track account and practice engagement and referral trends, intervening with physicians when referral activity declines.
Identify potential challenges to referral activity and develop contingency plans.
Monitor industry changes and account developments, anticipate challenges affecting CCP referrals, and create mitigation plans as needed.
Collaborate with Mindoula clinical operations colleagues on clinical concerns and serve as a liaison with referring providers, escalating concerns as needed.
Support the referral process by communicating with providers when initial referrals are received.
Provide initial and ongoing education to referring providers about appropriate CCP patients and how to submit referrals.
Achieve monthly referral goals and engage key physician referrers in the territory.