Clinic Assistant Jobs

About The Position

Requirements

• High school diploma or GED.
• Meet at least one of the following: graduate of a formal training program in medical reception, an equivalent program, or a customer service program; two years of experience as a medical receptionist; two years of experience in a customer service position; one year of experience using data look-up and data-entry functions on a mainframe or PC-based computer system; or one year of customer service experience by telephone or in person within the last five years.
• Demonstrated ability to organize work under pressure.
• Demonstrated ability to function with multiple priorities and interruptions.
• Excellent oral communication skills.
• Excellent written communication skills.
• Ability to sit or stand for prolonged periods.
• Adequate speech, vision, and hearing for oral and written communication with customers.
• Proficiency in English; proficiency in other languages may be required.
• Adequate hand-writing and manual dexterity skills for using a telephone and computer terminal.

Responsibilities

• Provide patient-centered customer service by listening to patients, showing concern, and working to meet their needs.
• Check in patients accurately and professionally; collect co-pays or appropriate fees; verify patient information; communicate benefit changes and wait times; direct patients to the appropriate care area; prepare reconciliation reports; and provide required forms and questionnaires.
• Schedule appointments accurately and promptly according to Advanced Access principles, and maintain knowledge of scheduling practices, policies, and procedures.
• Complete patient registration, review information for completeness and accuracy, obtain additional information as needed, verify insurance eligibility when necessary, and identify the appropriate account type.
• Provide patients with information needed to schedule specialty appointments.
• Support timely and accurate communication within the clinic by answering telephone calls, responding appropriately, taking and relaying messages, preparing records and materials for new-patient appointments, and assisting with clerical duties such as faxing and copying.
• Maintain communication with the Appointment Center to help meet patient and provider needs.
• Coordinate schedule templates, emergency schedule changes, schedule holds consistent with Advanced Access principles, and schedules affected by provider vacations, rounding, or other absences from the clinic.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits supporting health, time off, retirement planning, and continuous learning opportunities.