Clinic Administrative Assistant

Fresenius Medical Care•Memphis, TN

About The Position

Performs general office duties involving basic and routine clerical and secretarial work in a clinical environment. Serves as a front-desk representative at an outpatient or hospital facility, providing administrative support to maintain clinic operations and support customer care for patients and their families. Works under general supervision, following established company policies and procedures and applying acquired job skills. Duties vary by location and business need.

Requirements

High school diploma or GED required.
At least 6 months of relevant experience if the candidate does not have a degree.
Knowledge of office procedures.
Proficiency with Microsoft Office applications and ability to adapt to supporting software applications.
Professional attitude and appearance.
Solid written and verbal communication skills; good verbal communication and a pleasant telephone manner.
Ability to be resourceful and proactive when issues arise.
Strong organizational skills and the ability to multitask, manage time, and prioritize tasks.
Customer-service attitude.

Nice To Haves

1–2 years of related experience preferred.
Working knowledge of computers and experience with Microsoft Word, Excel, and PowerPoint preferred.

Responsibilities

Answer and route telephone calls, greet patients and guests professionally, maintain a professional environment, monitor reception and waiting areas, and distribute incoming mail.
Obtain signatures and support efficient processing of admissions data in accordance with company policies and procedures; maintain patient confidentiality.
Maintain accurate records related to hospitalization and patient travel to support scheduling and ancillary testing.
Prepare medical records for faxing or mailing for travel, transplant, disability, and other purposes; arrange patient travel and provide requested medical records.
Coordinate transient patient paperwork, transfer placements and confirmations with the Clinical Manager, and completion and delivery of admissions paperwork to designated departments.
Assist with medical appointment referrals and scheduling, and coordinate transportation and referrals.
Ensure data entry is completed for Crown Web related to ESRD 2728, ESRD 2746, and PART; scan insurance cards monthly.
Set up and maintain filing systems and basic databases; complete forms and reports for company offices, vendors, and agencies.
Prepare purchase orders using appropriate software and assist with facility accounts receivable and accounts payable as needed.
Maintain office-supply inventory and assist with audits of records for ongoing compliance with medical-record standards.
Assist in collecting patient demographic information and Continuous Quality Improvement data; assemble, file, and maintain patient medical records.
Print patient schedules and pull patient charts daily; arrange package pickup and delivery.
Assist with month-end reporting requirements and participate in center/team huddles and staff meetings.
Attend appropriate education and training sessions and apply key learnings.