Client Success Manager Jobs

About The Position

Requirements

• Ten to fifteen years of strategic industry experience in a business-to-business sales environment.
• Bachelor of Science degree in an engineering discipline, or other related technical field, or business/engineering hybrid degree from and accredited college or university.
• Experience in Engineering/Industrial sales.
• Experience in Engineering Solutions Driven approach by leading capital, Opex or improvement projects for industrial manufacturing.
• Strong verbal and written skills.
• Strong organizational and time management skills.
• Computer proficiency and competent with MS Office products.
• Active driver’s license.
• Ability to travel extensively; 50-75% local/daytime, 25-50% overnight.

Nice To Haves

• Master of business administration (MBA) is preferred and/or equivalent experience.

Responsibilities

• Adheres to the Matrix Fundamentals and safety practices at all times.
• Achieves strategic customer objectives defined by company management.
• Closely coordinates company executives’ involvement with customer management.
• Establishes productive, professional relationships with key personnel in assigned customer accounts.
• Proactively leads a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones on an annual basis.
• Proactively assesses, clarifies, and validates customer needs on an ongoing basis.
• Understands competitive landscape in strategic accounts.
• Assists in the negotiations of Master Service Agreement with strategic accounts.
• Meets assigned expectations for profitability within assigned accounts.
• Creates and maintains account specific sales presentations.
• Completes strategic customer account plans that meet company standards.
• Helps others maintain customer satisfaction ratings that meet company standards.
• Enlists the support of engineering and management resources as needed.
• Coordinates the involvement of company personnel, including engineering and management resources, in order to meet account performance objectives and customers’ expectations.
• Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel.
• Maintains involvement in active projects to ensure company and account goals are being managed and attained.
• Leads the identification, engagement and development of new strategic clients that meet the companies aligned goals.
• Partner with company regional client managers to gain alignment and support the clients regional locations.

Benefits

• Health Insurance with Prescription Drug Coverage
• Dental and Vision Insurance
• Generous Paid Time Off (Extra Days for Purchase)
• Nine Paid Holidays
• Paid Parental Leave
• Bereavement Leave
• Flexible Work Schedules
• Work at Home Options
• Wellness Program with Incentive Dollars
• Preventative Health Screenings
• Employee Assistance Program (EAP)
• Critical Illness and Accident Insurance
• 401(k) and Roth Plans with 5% Match and immediate vesting upon enrollment
• Market-based competitive Compensation
• Overtime Pay for Salaried positions
• Quarterly Bonus Program
• Spot Bonus Program
• Pre-Tax Health Savings Account (HSA) with Match
• Pre-Tax Flexible Spending Account (FSA)
• Life Insurance Paid by Matrix
• Buy-Up Options for Life Insurance
• Short-Term and Long-Term Disability Plan Paid by Matrix
• Technical, Managerial, and Administrative Career Paths
• Onboarding and Mentoring
• Internal Training and Cross Training
• PE Certifications, Registration, and Renewals
• Assessments and Leadership Development
• External Certification Programs
• Professional Memberships
• Tuition Reimbursement Program
• Regular Employee Updates and Town Halls
• Annual Engagement Surveys
• Employee Service Awards and Peer Recognition
• Strong Fundamentals (Core Values)
• Employee Referral Program/Bonus
• Casual Dress
• Discount Programs
• Community Involvement Committee
• Sports Teams and Clubs