Outgoing Client Success Manager Who Enjoys Building Strong Relationships

Knight Office Solutions Inc•San Antonio, TX

12d•$65,000 - $80,000•Onsite

About The Position

The Client Success Manager serves as the primary advisor and advocate for Managed Services clients, building strong relationships and aligning technology strategies with business objectives. This role leads strategic reviews, develops technology roadmaps, oversees service delivery, and collaborates across technical and business teams to ensure clients receive exceptional service, measurable value, and long-term success.

Requirements

Understanding of project management principles and experience in IT, Managed Services, or a related environment.
Strong organizational, communication, and problem-solving skills with the ability to manage multiple priorities effectively.
Demonstrated accountability, attention to detail, and a proactive approach to identifying challenges and driving solutions.
Ability to collaborate across teams and build productive relationships with both technical and business stakeholders.
Must possess a valid driver's license and maintain an acceptable driving record. Candidates relocating to Texas must obtain a valid Texas driver's license within 90 days of establishing residency, consistent with Texas state requirements.
Familiarity with project and resource management tools.
Proficiency in Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint, and Teams.
Experience interpreting technical information and communicating it to non-technical stakeholders.

Nice To Haves

Understanding of IT infrastructure, managed services, cloud technologies, cybersecurity, and technology lifecycle management preferred.
PMP (Project Management Professional)
Agile Certification
ITIL Foundation

Responsibilities

Build trusted client relationships by understanding each customer's business, infrastructure, and long-term technology goals.
Lead Business Reviews and ongoing strategic discussions, providing guidance on service performance, technology planning, infrastructure health, project status, and future needs.
Identify and develop sales opportunities by partnering with Engineering, Sales, and Administrative teams to recommend technology refreshes, infrastructure improvements, and other solutions that deliver business value.
Coordinate service delivery, projects, purchasing activities, and customer communications to ensure successful outcomes, customer satisfaction, and continued account growth.