Client Success Manager
About The Position
JustPark is a company that offers both B2B solutions for destinations and B2C services for drivers, aiming to simplify the parking experience. They have unified with ParkHub to combine expertise and offer a full-service parking solution. The Client Success Manager (CSM) role is part of the JPV team, which handles JustPark’s U.S. “Everyday Parking Products” including valet, on-demand mobile payments, enforcement, and business intelligence. The CSM will manage a portfolio of accounts within these products, focusing on product fluency, account health, and representing the customer's voice. This role operates as an individual contributor within a developing Customer Experience function, requiring proactivity in building product knowledge and contributing to team documentation and processes.
Requirements
- 2 to 4 years of experience in a customer success, account management, or client-facing SaaS role.
- Comfortable managing a multi-product account book and learning new systems quickly.
- Strong written and verbal communication skills at C-suite and operations level.
- Confidence to run client meetings independently.
- Highly analytical, process-oriented, and data-driven.
- Strong commercial instincts and comfort with multi-stakeholder accounts.
- Strong empathy and passion for customers’ growth.
- Flexibility to schedule calls based on customer availability.
- Ability to travel to customer launches and support visits.
Nice To Haves
- Mobility, real estate or operations-heavy industry experience.
Responsibilities
- Own client success for a book of accounts across the JPV portfolio, including onboarding, adoption, ongoing success, and renewal support.
- Be accountable for account health, retention, and expansion signals within your book.
- Build and maintain working knowledge across JPV's product set: Permits, On Demand, EnforcePlus, Valet (Oobeo Valet, RequestAhead, ValetMate), Self-Park, Insights, and CurbTrac.
- Field client questions, troubleshoot common issues directly, and know when and how to escalate.
- Contribute to team documentation, runbooks, and onboarding materials.
- Flag gaps in process or product knowledge and help close them.
- Partner with Engineering and Product on client feedback and escalations.
- Partner with the Commercial team on renewal and expansion conversations.
- Bring a clear, well-supported CX perspective into cross-functional conversations.
- Run regular account check-ins and business reviews for your book.
- Handle day-to-day client communication with professionalism.
- Escalate complex or high-stakes situations to the Head of CX or other senior colleagues as needed.
- Take ownership of problems in your book rather than waiting for direction.
- Ask for help when needed, but come with an attempt already made.
Benefits
- Unlimited PTO policy
- Complimentary in-office barista (Dallas office)
- Catered breakfast & lunch Tuesday–Thursday (Dallas office)
- Weekly social events at the office (Dallas office)
- Comprehensive medical & dental coverage through Cigna
- Multiple healthcare plan options including low-deductible and HSA, plus broad supplemental benefits
- Employee Assistance Program
- Subscriptions to mental health assistance platforms
- Generous parental leave policy
- Fertility support via ARC Fertility
- Pet insurance and discount plans
- 401(k) retirement and savings plan
- Travel stipend for local employees
- Regular social activities and ad hoc celebrations
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
