Client Success Manager

Pavago

4d • Remote

About The Position

At Pavago, one of our clients is hiring a high-performing Client Success Manager (CSM) to own client relationships, retention, renewals, and revenue growth for a rapidly scaling marketing agency serving roofing and home services businesses across the United States. This is not a traditional customer support role. You’ll take ownership of a portfolio of approximately 50–60 client accounts, guiding each client from onboarding through renewals while identifying opportunities to expand their business. You’ll partner closely with media buyers, creative teams, and operations, allowing you to focus on client outcomes, strategic conversations, and long-term account growth. If you have the mindset of a closer, enjoy managing client relationships, and are motivated by revenue growth, accountability, and measurable performance, this role is a strong fit.

Requirements

• Proven experience in Client Success, Account Management, Customer Success, Account Growth, and Relationship Management.
• Experience managing a portfolio of client accounts.
• Strong consultative communication and relationship-building skills.
• Experience driving client renewals, upsells, and account expansion.
• Excellent written and verbal English communication.
• Ability to manage multiple priorities simultaneously.
• Strong organizational and problem-solving abilities.
• Comfortable working independently in a fast-paced environment.

Nice To Haves

• Experience working in marketing agencies, digital advertising, SaaS, or the home services industry.
• Background in sales, business development, or account expansion.
• Experience supporting recurring revenue business models.
• Familiarity with CRM platforms and customer success software.

Responsibilities

• Lead onboarding for newly signed clients.
• Collect required assets and information for campaign launches.
• Set clear expectations regarding timelines, deliverables, and success metrics.
• Drive fast, organized campaign launches.
• Establish a strong foundation for long-term client success.
• Own a portfolio of approximately 50–60 active client accounts.
• Build trusted, long-term client relationships.
• Conduct strategic check-ins and business reviews.
• Proactively manage expectations and address concerns before they escalate.
• Ensure every client understands campaign progress and next steps.
• Manage your client portfolio like a sales pipeline.
• Categorize accounts based on health, engagement, and revenue opportunities.
• Drive client renewals through consistent communication and strong performance.
• Identify and execute opportunities for market expansion, service expansion, prepaid retainers, and additional products and services.
• Position recommendations as strategic business advice rather than sales pitches.
• Monitor client satisfaction and campaign outcomes.
• Collaborate with internal teams to ensure client objectives are achieved.
• Identify potential risks and reduce client churn proactively.
• Secure renewals, upsells, testimonials, reviews, and client referrals.
• Contribute directly to recurring revenue growth.
• Work closely with Media Buying, Creative, and Operations teams.
• Ensure internal teams remain aligned on client priorities.
• Communicate client feedback and opportunities for continuous improvement.

Benefits

• Fully remote work environment.
• Direct mentorship from leadership.
• Opportunity to work closely with founders and executive leadership.
• Career progression into Senior Client Success Manager, Client Success Lead, Director of Client Success, or Revenue Operations Leadership.
• Two-Week Paid Trial

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed