Client Success Manager

Virtual Peaker • Louisville, KY

11d • Remote

About The Position

Virtual Peaker is seeking a Client Success Manager who will help solve the climate crisis by supporting our mission of building the utility of the future. As a Client Success Manager, you will be responsible for supporting our clients by acting as a frontline liaison to users of our cutting-edge software platform.

Requirements

• Bachelor's degree from an accredited institution
• 4-6 years of experience in consulting, customer service, account management, project management, or a combination thereof
• Understanding of utilities, clean energy, and grid modernization issues, including distributed energy resources
• Experience working within a web-based CRM ecosystem, such as Salesforce or Hubspot
• Experience with Google Suite, Slack, and other online collaboration tools
• A collaborative and growth-oriented mindset that is motivated to learn new things quickly
• A sense of ownership and pride in one’s performance and impact on the company’s success
• Critical thinking and problem-solving skills
• Strong organizational skills, including project and process management
• Remote work experience and ability to travel for conferences, client visits, and company gatherings

Responsibilities

• Cultivate, manage, and expand relationships with Virtual Peaker’s clients through consistent and personalized communications
• Collaborate with Implementation, Product, Marketing, and other internal teams to set expectations with clients and execute projects
• Lead meetings, set agendas, present material, liaise between client requests and what’s best for Virtual Peaker
• Use tools to document activities and codify decision points and milestones
• Follow internal processes to track, manage, and respond to client inquiries and product feedback
• Apply frameworks to appropriately prioritize client inquiries and maintain clear communication with clients
• Identify growth opportunities for new revenue or expanded scope and support teammates that lead upsells
• Develop strategies to meet Virtual Peaker’s goals related to clients and managing accounts
• Other duties as assigned that contribute to Virtual Peaker’s success

Benefits

• remote-work stipend
• Competitive salary
• Equity
• Collaborative workplace
• Full benefits medical, dental, vision, 401k
• Generous vacation time, sick leave, and holidays
• stock options
• generous 401k
• remote-first stipend
• health, dental, and vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level