Client Service Associate
Cerity Partners • Austin, TX16d • $60,000 - $75,000 • Onsite
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Client Service Associate
Cerity Partners•Austin, TX
•$60,000 - $75,000•Onsite
About The Position
The Client Service Associate role focuses on supporting clients and advisors by executing routine administrative tasks and handling client requests. Responsibilities include assisting with account openings, processing paperwork, scheduling client meetings, and preparing basic reports. The Associate ensures CRM data accuracy and helps with client follow-up and meeting preparations. This position requires excellent organizational skills, attention to detail, and a commitment to providing friendly and professional client service. The role also involves learning about investment products and improving internal processes under supervision. The ideal candidate demonstrates a growth mindset, is receptive to feedback, and is committed to continuous learning, professional development, and contributing to the success of the team.
Requirements
- Bachelor’s degree
- 1-3+ years of experience
- Willingness to obtain the Series 65 license within one year of employment.
- Demonstrate strong and effective communication, organizational and time management skills.
- Ability to work in a team based/collaborative environment.
- Must accept and thrive in a fast-paced, changing environment.
- Adherence to all compliance policies & procedures.
- Demonstrate the Cerity Partners culture.
- Prolonged periods sitting at a desk and working on a computer
- Applicants must be authorized to work for any employer in the U.S.
Nice To Haves
- Growth mindset
- Receptive to feedback
- Committed to continuous learning
- Committed to professional development
- Contributing to the success of the team
Responsibilities
- Frequent custodian interaction & paperwork processing.
- Process account openings and process tasks with Custodians.
- Schedule client meetings.
- Basic preparation and follow-up for client meetings.
- Prepare client forms and financial reports in advance of client meetings.
- Develop knowledge of investment accounts, products and the forms required to transact business.
- Assist with internal coordination across departments to ensure tasks/ follow up is completed in a timely manner.
- Ongoing maintenance and quality control of CRM.
- Organize advisory team meetings and events.
- Receive client calls and resolve questions/issues as needed.
- Execute client appreciation and retention activities.
- Prepare and process custodian forms to support client account maintenance, transfers, and other account-related requests.
- Serve as backup administrative support as needed, assisting with office operations and ensuring a seamless client experience.
Benefits
- Health, dental, and vision insurance – day 1!
- 401(k) savings and investment plan options with 4% match
- Flexible PTO policy
- Parental Leave
- Financial assistance for advanced education and professional designations
- Opportunity to give back time to local communities
- Commuter benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
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