Client Service Associate (Scottsdale, AZ)

Raymond James•Scottsdale, AZ

9d•Onsite

About The Position

Under direct supervision, the Client Service Associate uses intermediate skills gained through experience and training to assist Financial Advisors and provide quality service to clients. The role follows established procedures for routine tasks and receives general guidance on non-routine tasks, with limited decision-making responsibility. It requires routine contact with internal and external customers to obtain, clarify, or provide information. At Raymond James, the Client Service Associate provides administrative support to Financial Advisors, prospective and existing clients, and branch staff. The role handles client interactions and scheduling, processes transactions and expenses, opens accounts, researches client and security information, and checks documentation for accuracy and completeness. It also prepares correspondence, forms, reports, and client-specific materials; maintains records in CRM software; supports marketing events; and may enter orders at a Financial Advisor’s direction. The position involves working independently and as part of a team in a fast-paced environment with changing priorities and deadlines. The position is resident in Scottsdale, Arizona. Travel is less than 25%. The total compensation includes base salary or wages and may include additional compensation, discretionary bonuses, or commissions. Benefits may include medical, dental, and vision coverage; life, critical illness, and accident insurance; disability benefits; retirement savings; paid time off; and parental leave. Eligibility and specific offerings may vary by position and employment status.

Requirements

High school diploma or equivalent.
Ability to provide effective communication across in-person, virtual, phone, email, and mail channels.
Ability to organize, manage, and track multiple detailed tasks and assignments amid changing priorities and deadlines in a fast-paced environment.
Ability to identify time-sensitive items and assess competing priorities.
Ability to take initiative and follow up proactively to ensure submitted items are completed, resolving errors, questions, or concerns.
Ability to handle stressful situations and provide calm, professional customer service.
Ability to analyze problems and establish solutions in a fast-paced environment.
Ability to use mathematics sufficient to process account and transaction information.
Ability to communicate effectively, orally and in writing, with all organizational levels, in person and virtually.
Ability to work independently and as part of a cohesive team.
Ability to operate standard office equipment and use required software to produce correspondence, reports, electronic communications, spreadsheets, and databases.
Ability to analyze and research account information.
General office practices, procedures, and methods.
Knowledge of investment concepts, practices, and procedures used in the securities industry, as well as financial markets, products, and industry regulations.
Skill with CRM or similar contact-management software and Excel, including developing spreadsheets for ongoing reporting.

Nice To Haves

One or more years of securities-industry or related work experience is preferred; an equivalent combination of experience, education, and training may be accepted as approved by Human Resources.

Responsibilities

Handle a high volume of daily interactions with prospective and existing clients, including basic inquiries and meeting scheduling, by phone, in person, virtually, and through mailings.
Provide support to Financial Advisors and the branch office, working independently and within a team.
Process client financial transactions and Financial Advisor and branch office expenses and expense reports accurately.
Open client accounts and research client and security information using internal databases and other technologies.
Review client paperwork and documentation for accuracy and completeness before submission and processing, and follow up to ensure completion.
Prepare letters, forms, and reports to support existing clients and prospecting for new clients.
Prepare business summary and client-specific reports for Financial Advisor review.
Create and maintain records and files using CRM software.
Assist Financial Advisors with marketing efforts, including seminars and other client-facing events.
Enter orders at the direction of the Financial Advisor, as needed.
Participate in training, cross-training, and educational or professional development opportunities to stay current on firm and industry policies and procedures.
Perform other duties and responsibilities as assigned.