Client Service Associate (Scottsdale, AZ)

Raymond James • Scottsdale, AZ

8d • Onsite

About The Position

Raymond James is seeking a motivated, detail-oriented Client Service Associate to provide high-quality administrative support to Financial Advisors, prospective and existing clients, and branch staff. Under direct supervision, the role uses skills gained through experience and training to handle routine tasks and a variety of non-routine tasks with limited decision-making responsibility. It involves frequent contact with internal and external customers to obtain, clarify, and provide information. The associate works in a fast-paced, task-oriented environment with changing priorities and deadlines, communicating with clients by phone, email, in person, virtually, and through mailings. The position is resident in Scottsdale, Arizona, and requires less than 25% travel.

Requirements

• High school diploma or equivalent; high school completion is required.
• One or more years of securities industry or related work experience is preferred, or an equivalent combination of experience, education, and training approved by Human Resources.
• Knowledge of general office practices, procedures, and methods.
• Knowledge of investment concepts and practices used in the securities industry, financial markets, financial products, and industry regulations.
• Skill with CRM or similar contact management software.
• Skill with Excel, including developing spreadsheets for ongoing reporting.
• Effective communication across in-person, virtual, phone, and mail channels.
• Ability to operate standard office equipment and use software to produce correspondence, reports, electronic communications, spreadsheets, and databases.
• Ability to analyze and research account information and use mathematics sufficient to process account and transaction information.
• Ability to organize, manage, and track multiple detailed tasks and assignments amid changing priorities and deadlines.
• Ability to identify time-sensitive items, assess competing priorities, take initiative, and follow up to ensure submitted items are completed.
• Ability to resolve errors, questions, or concerns; analyze problems; and establish solutions in a fast-paced environment.
• Ability to handle stressful situations and provide calm, professional, high-level customer service.
• Ability to communicate effectively orally and in writing with all organizational levels, in person and virtually.
• Ability to work independently and as part of a cohesive team.

Nice To Haves

• One or more years of securities industry or related work experience.

Responsibilities

• Handle a high volume of daily client interactions, including basic inquiries and meeting scheduling, across phone, in-person, virtual, and mail channels.
• Provide support to Financial Advisors and the branch office, working independently and as part of a team.
• Process client financial transactions and Financial Advisor and branch office expenses and expense reports accurately.
• Open new client accounts and research client and security information using internal databases and other technologies.
• Review client paperwork and documentation for accuracy and completeness before submission and processing, and follow up to ensure completion.
• Prepare letters, forms, and reports to support existing clients and prospecting efforts.
• Prepare business summary reports and client-specific reports for Financial Advisor review.
• Create and maintain records and files using CRM software.
• Assist Financial Advisors with marketing activities, including seminars and other client-facing events.
• Enter orders at the direction of a Financial Advisor, as needed.
• Participate in available training, cross-training, and educational or professional development opportunities to stay current on firm and industry policies and procedures.
• Perform other duties and responsibilities as assigned.

Benefits

• Medical, dental, and vision coverage may be available.
• Life insurance may be available.
• Critical illness insurance and accident insurance may be available.
• Disability benefits may be available.
• Retirement savings may be available.
• Paid time off, including vacation, holidays, and sick leave, may be available.
• Parental leave may be available.
• Additional compensation may include cash or equity, discretionary bonuses, or commissions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED