Client Service Associate

Edelman Financial Engines • Santa Clara, CA

16d

About The Position

As a member of the Client Services team, the Client Service Associate partners with a Financial Planner to provide a high level of customer service, build and encourage client relationships, and perform related administrative functions. The role supports clients by coordinating meetings and paperwork, monitoring account activity, resolving issues, and working with operational teams on account servicing. It also requires maintaining confidentiality, risk awareness, and compliance with company processes and regulatory procedures.

Requirements

• Two years of relevant experience in a Registered Investment Advisor or Broker/Dealer setting is preferred.
• Bachelor’s degree or equivalent experience is preferred.
• Good understanding of finance and investment markets/securities.
• Critical thinking, attention to detail, and multitasking skills.
• Ability to adapt to changes in the work environment and handle challenging demands, frequent change, delays, or unexpected events.
• High level of confidentiality.

Nice To Haves

• Two years of relevant experience in a Registered Investment Advisor or Broker/Dealer setting.
• Bachelor’s degree or equivalent experience.

Responsibilities

• Coordinate client meetings, including greeting clients, preparing for appointments, and supporting completion of required paperwork.
• Supervise client account activity, research issues, and resolve them.
• Prepare and review new account paperwork to ensure documents are complete and in good order.
• Verify accounts are traded into the accurate model and assist operations teams as needed.
• Supervise incoming rollovers, other investment funding, and transfers to ensure applicable accounts have moved.
• Document client achievements and other relevant information in systems to support future interactions.
• Maintain risk awareness and compliance; identify problems promptly and follow standard resolution policies, corporate processes, and regulatory procedures.
• Support firm initiatives and company-wide projects and activities, and attend functions as needed.
• Participate in projects, task forces, councils, and product rollouts to ensure the Client Service Associate perspective is represented.

Benefits

• The role may be eligible for a discretionary bonus.
• Health, dental, and other wellness plans.
• 401(k) contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed