Claims Manager Jobs

About The Position

Requirements

• Strong understanding of supply chain management and logistics procedures.
• Well versed in all modes of transport we offer, including Van, Reefer, Open deck, LTL, and Drayage.
• Experience with claims for a wide range of commodities, including but not limited to, frozen food, LTL, machinery, ocean containers, autos, and property damage.
• Excellent organizational and time-management skills.
• Proficiency in logistics software (TMS) and Microsoft Office Suite.
• Strong problem-solving abilities and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work well under pressure and in a fast-paced environment.
• Market knowledge
• Communication and negotiation skills
• Ability to build rapport and maintain long-term customer relationships.

Responsibilities

• Act as the primary point of contact for all freight and property damage claims
• Coordinate with the customer and internal resources to obtain all necessary documents, damage photos, repair estimates, and invoice values.
• Communicate effectively with customers, carriers, and claims adjustors assigned by our insurer as we have Primary Coverage vs. Contingent.
• Monitor claim status, proactively communicate updates or delays, resolve any document-related issues, and keep Sales, AR&AP, Management informed of claim status.
• Work closely with carrier partners to resolve claims quickly and efficiently
• Perform accurate and timely data entry for all active claims, claim details, client information, and shipment updates into TMS and internal databases.

Benefits

• Autonomy and Trust: Enjoy the freedom to make decisions that best serve our business without hand holding or anyone looking over your shoulder. We expect you to know your job!
• Competitive Salary: We offer a weekly pay schedule – yes, you get paid every week, not just twice a month.
• Comprehensive Benefits: Enjoy quality health insurance, dental, vision, and disability benefits to support your well-being.
• Strong 401k Match: Build your future with our 401k matching program.