Claims Manager - Auto Unit
About The Position
Donegal Insurance Group has an opportunity for a Claims Manager to lead our Auto Claims team. The Claims Manager is responsible for the overall management, performance, and operational effectiveness of the Auto Claims team, ensuring claims are handled in compliance with established company standards and guidelines. The Claims Manager is responsible for developing and supporting Supervisors, monitoring department performance, ensuring consistent claim-handling practices, managing resources and expenses, and promoting the timely and effective resolution of claims. Based on additional education, experience, and leadership responsibilities, this position may be offered as an Assistant Vice President level role.
Requirements
- Minimum of 5 years of Insurance or Insurance related experience
- Minimum of 3 years of claims management experience
- Bachelor’s Degree with a background in insurance
- Possess strong technical claims handling skills, results oriented with strong investigative abilities
Responsibilities
- Manage, lead, and develop assigned Claims Supervisors, providing direction, coaching, and support to ensure effective claims operations.
- Establish clear performance expectations and accountability standards for Claims Supervisors and their respective teams.
- Monitor the overall handling of property and casualty claims to ensure compliance with company standards, policies, procedures, and applicable laws and regulations.
- Review claim-handling practices and file activity to identify trends and opportunities for improvement
- Establish and monitor departmental goals, objectives, and performance standards.
- Monitor workloads, staffing levels, productivity, and resource allocation to ensure an efficient and effective claims operation.
- Modernize claim operations and Improve efficiency and customer experience by evaluating, recommending, and implementing emerging technologies.
- Encourage and support Guidewire Cloud and Artificial Intelligence (AI) department initiatives.
Benefits
- Medical, Dental, and Vision Coverage
- 401(k) with the first 3% matched at 100%: the next 6% is matched at 50%
- Paid vacation, sick days, paid holidays, & bereavement days
- Career Development: Including college partnership discounts and industry designation(s) reimbursements
- company-paid basic life insurance
- short & long-term disability insurance
- employee stock purchase plan
- employee assistance program (EAP)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
