Commercial Claims Unit Manager

GEICO • Richardson, TX

4d • Hybrid

About The Position

GEICO is seeking a forward-thinking and motivated Commercial Claims Unit Manager with long haul trucking experience to join our management team. This role offers the opportunity to lead and develop associates in our growing commercial claims organization. Success in this role is built on the foundation of GEICO’s core leadership behaviors: Ownership, Adaptability, Leading People, Collaboration, and Driving Value.

Requirements

• Bachelor's or Associate's degree with 2+ years of commercial auto or trucking (preferred) claims supervisory experience or a minimum of 4 years commercial auto or trucking (preferred) claims supervisory experience in lieu of a degree (high school diploma or equivalent required).
• Must hold an active Insurance Adjusters License and ability to obtain/maintain additional licenses as needed.
• Proven ability to motivate, inspire, and develop high-performing teams in a customer-centric environment.
• Strong results orientation, with a history of meeting or exceeding performance goals.
• Excellent interpersonal and communication skills, with the ability to adapt leadership styles to diverse individuals and situations.
• Ability to analyze data and metrics to inform decision-making and improve customer outcomes.
• Collaborative mindset with a commitment to fostering a culture of inclusivity and excellence.

Nice To Haves

• Long haul trucking experience

Responsibilities

• Lead, mentor, and inspire a team of commercial claims associates to deliver exceptional service that delights our customers and builds their trust.
• Leverage prior commercial leadership expertise to guide team members in resolving complex customer inquiries and claims.
• Personalize leadership approach to develop team members’ skills, fostering their growth and ensuring they consistently exceed customer expectations.
• Monitor and evaluate team performance using key performance indicators (KPIs) to enhance efficiency, customer satisfaction, and retention.
• Hold the team accountable for achieving results, maintaining compliance with insurance regulations, and delivering outstanding service.
• Address escalated customer concerns with professionalism and empathy, modeling GEICO’s dedication to service excellence.
• Collaborate with leadership and cross-functional teams to identify and implement process improvements that enhance the customer experience.
• Serve as a resource for team members on insurance-related questions, providing mentorship and training to build their industry knowledge.

Benefits

• Comprehensive healthcare and well-being support available on Day 1.
• 401(k) plan with a 6% pre-tax contribution and 100% match up to 6% of eligible earnings, with immediate vesting.
• Licensing and continuing education at no cost.
• Leadership development programs.
• Hundreds of eLearning courses.
• Corporate wide bonus programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree