Auto Claims Service Manager

Allcat Claims Service•Chandler, AZ

1d•Onsite

About The Position

This position is for our subsidiary: Allcat Claims Service, LLC. Allcat Claims Service is a dynamic and rapidly growing company that takes pride in developing exceptional claims professionals. We’re passionate about learning, teamwork, and innovation — all while maintaining our strong commitment to integrity, quality, and outstanding customer service. Our company’s success is built on our dedication to “Raising the Bar” and now we’re expanding that mission with the opening of our new Chandler, Arizona office! This is an exciting opportunity to lead a new team from the ground up and make an immediate impact as part of a company that values leadership, excellence, and professional growth. We’re looking for an experienced Auto Claims Manager to lead a team of Auto Claims professionals in our new Arizona office. In this leadership role, you’ll inspire, guide, and coach your team to deliver exceptional results and customer service. You’ll play a key part in shaping the culture and success of this new location developing your team, improving processes, and ensuring that business goals are achieved with professionalism and efficiency.

Requirements

Bachelor’s degree or equivalent work experience.
5+ years of Auto Claims experience.
Strong leadership, analytical, and problem-solving skills.
Proven ability to deliver superior customer service.
Excellent communication (verbal and written) and organizational skills.
Proficient in Microsoft Office applications (Word, Excel, Outlook).
Must hold or be able to obtain an active Arizona Adjuster License.
Ability to work in a fast-paced environment and adapt to changing systems and processes.
Availability to work after hours or weekends as needed.

Nice To Haves

Prior experience managing Injury Claim professionals.
2+ years handling or managing complex injury claims, including catastrophic losses or fatalities.
Experience managing complex coverage or multi-state claims (CA experience a plus).
Bachelor’s degree strongly preferred.
Prior military service or customer service leadership experience a plus.

Responsibilities

Lead a team of Auto Claims professionals to meet and exceed performance and service goals.
Communicate job expectations clearly; plan, monitor, and appraise performance results.
Recruit, train, and develop employees while managing schedules, assignments, and workload.
Provide coaching, feedback, and support to foster continuous learning and professional growth.
Handle escalated claims, DOI complaints, and attorney-represented cases.
Maintain high service and quality standards through regular review and process improvement.
Partner with leadership to develop and implement strategic goals and initiatives.
Promote open communication through regular meetings and team engagement.
Support catastrophe operations as needed, including occasional overtime during surge events.