Liability Claims Manager

Safety National•Saint Louis, MO

1d•Hybrid

About The Position

Safety National is hiring a Liability Claims Manager in its Claims department. The department oversees high-exposure workers’ compensation and liability claims and works with third-party administrators (TPAs) and self-administered accounts to guide claims toward successful resolution. As an excess carrier, Safety National handles catastrophic claims that offer opportunities to develop expertise. The Liability Claims Manager oversees a portfolio of complex, high-exposure liability claims involving excess and large deductible insurance programs. The role provides strategic direction and works with TPAs, defense counsel, policyholders, brokers, and internal business partners to evaluate exposures, develop claims strategies, and achieve timely, cost-effective resolutions. The position is based in Safety National’s St. Louis, Missouri home office, with a hybrid schedule requiring at least three days per week in the St. Louis corporate office. Remote work is permitted with periodic home-office visits, subject to the company’s work-from-home policy. The role requires balancing technical claims expertise, relationship management, and strategic decision-making. It also includes protecting the confidentiality, integrity, and availability of information and technology assets in accordance with company policies, standards, and procedures. Safety National describes its culture as relationship-based and emphasizes collaboration, accountability, and continuous improvement.

Requirements

At least 7 years of experience handling complex commercial liability claims, including high-exposure or litigated claims.
Knowledge of general liability, automobile liability, and commercial casualty insurance coverage.
Experience evaluating liability, damages, coverage issues, and litigation exposure to develop claims strategies.
Strong understanding of claims investigation, reserving practices, litigation management, and settlement negotiations.
Experience collaborating with TPAs, defense counsel, policyholders, and other claims stakeholders.
Ability to independently manage complex claims, prioritize competing demands, and make sound decisions involving significant financial exposures.
Strong analytical, problem-solving, negotiation, and critical-thinking skills.
Excellent written and verbal communication skills, including the ability to communicate complex claim matters to technical and nontechnical audiences.
Proficiency with claims management systems, Microsoft Office applications, and related reporting tools.
Demonstrated ability to build effective professional relationships and collaborate across departments.
Must be currently authorized to work in the United States without requiring work-authorization sponsorship from the company now or in the future.
Equivalent professional experience in commercial liability claims management will be considered in place of the stated education preference.

Nice To Haves

Bachelor’s degree in Business Administration, Risk Management, Insurance, Finance, or a related field.
Experience managing excess liability, large deductible, or other complex commercial casualty insurance claims.
Experience handling catastrophic losses, severe bodily injury claims, complex coverage disputes, or high-value litigation.
Knowledge of multi-jurisdictional claims handling requirements, insurance regulations, and litigation practices.
Experience overseeing TPAs and evaluating claims handling performance.
Experience with claim audits, large-loss reviews, and development of claims management best practices.
Professional insurance designation such as Associate in Claims (AIC), Chartered Property Casualty Underwriter (CPCU), or Senior Claim Law Associate (SCLA).
Experience working with underwriting, actuarial, and legal teams to assess emerging claim trends and financial exposures.
Previous experience mentoring claims professionals or providing technical claims guidance.

Responsibilities

Oversee complex, high-exposure liability claims, including general liability, automobile liability, and other casualty-related exposures.
Evaluate coverage, liability, damages, and potential exposures; develop and execute claims management strategies.
Provide direction and oversight to TPAs and defense counsel to ensure claims are investigated, evaluated, reserved, and resolved appropriately.
Analyze claim developments, litigation strategies, settlement opportunities, and potential financial impacts.
Establish, evaluate, and maintain appropriate claim reserves based on exposure assessments and emerging developments.
Participate in settlement negotiations, mediations, and claim reviews.
Collaborate with underwriting, actuarial, legal, and other internal business partners to communicate claim trends, emerging risks, and significant developments.
Build and maintain relationships with policyholders, brokers, TPAs, and other stakeholders through responsive communication and consultative claims management.
Monitor TPA performance, adherence to claims handling guidelines, and compliance with applicable regulations and company standards.
Identify opportunities to improve claims processes, operational efficiency, and claims outcomes.
Provide technical guidance, coaching, and expertise to claims professionals and other stakeholders as needed.
Prepare and present claim evaluations, exposure analyses, and recommendations to senior claims leadership.
Protect the confidentiality, integrity, and availability of information and technology assets against unauthorized disclosure, destruction, or alteration in accordance with company policies, standards, and procedures.

Benefits

Competitive compensation including base salary, holiday bonus, and incentive awards.
Health insurance coverage.
Dental coverage.
Vision coverage.
Health savings accounts.
401(k) retirement savings match.
Annual profit-sharing contribution.
Adoption, fertility, and surrogacy family-forming benefits.
Generous paid time off.
Paid holidays.
Paid parental and caregiver leave.
Hybrid work environment.
Company-paid life insurance and disability coverage.
Professional growth and development opportunities.
Employee recognition and well-being programs.
Tuition reimbursement.
Wellness perks.