Liability Claims Manager

Safety National•Maryland Heights, MO

2d•$88,000 - $113,500•Hybrid

About The Position

Safety National is seeking an experienced Liability Claims Manager to oversee high-exposure liability claims, provide strategic direction, and ensure exceptional claims outcomes. This role involves managing a portfolio of complex liability claims for excess and large deductible insurance programs, collaborating with third-party administrators, defense counsel, policyholders, and brokers to evaluate exposures, develop proactive claims strategies, and achieve timely, cost-effective resolutions. The position is in the Claims department, which handles both high-exposure workers’ compensation and liability claims, working with third-party administrators and self-administered accounts to guide claims to successful resolutions. As an excess carrier, the catastrophic claims handled present challenges and growth opportunities.

Requirements

Equivalent professional experience in commercial liability claims management will be considered.
7 or more years of experience handling complex commercial liability claims, including high-exposure or litigated claims.
Demonstrated knowledge of general liability, automobile liability, and commercial casualty insurance coverage.
Experience evaluating liability, damages, coverage issues, and litigation exposure to develop effective claims strategies.
Strong understanding of claims investigation, reserving practices, litigation management, and settlement negotiations.
Experience collaborating with third-party administrators, defense counsel, policyholders, and other claims stakeholders.
Ability to independently manage complex claims, prioritize competing demands, and make sound decisions involving significant financial exposures.
Strong analytical, problem-solving, negotiation, and critical-thinking skills.
Excellent written and verbal communication skills, with the ability to communicate complex claim matters to technical and nontechnical audiences.
Proficiency with claims management systems, Microsoft Office applications, and related reporting tools.
Demonstrated ability to build effective professional relationships and collaborate across departments.
Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future.

Nice To Haves

A bachelor's degree in Business Administration, Risk Management, Insurance, Finance, or a related field
Experience managing excess liability, large deductible, or other complex commercial casualty insurance claims.
Experience handling catastrophic losses, severe bodily injury claims, complex coverage disputes, or high-value litigation.
Knowledge of multi-jurisdictional claims handling requirements, insurance regulations, and litigation practices.
Experience providing oversight of third-party administrators and evaluating claims handling performance.
Experience with claim audits, large-loss reviews, and the development of claims management best practices.
Professional insurance designations such as Associate in Claims (AIC), Chartered Property Casualty Underwriter (CPCU), or Senior Claim Law Associate (SCLA).
Experience working collaboratively with underwriting, actuarial, and legal teams to assess emerging claim trends and financial exposures.
Previous experience mentoring claims professionals or providing technical claims guidance.

Responsibilities

Oversee a portfolio of complex, high-exposure liability claims, including general liability, automobile liability, and other casualty-related exposures.
Evaluate coverage, liability, damages, and potential exposures to develop and execute effective claims management strategies.
Provide oversight and direction to third-party administrators and defense counsel to ensure claims are investigated, evaluated, reserved, and resolved appropriately.
Analyze claim developments, litigation strategies, settlement opportunities, and potential financial impacts to protect the company's interests.
Establish, evaluate, and maintain appropriate claim reserves based on exposure assessments and emerging developments.
Participate in settlement negotiations, mediations, and claim reviews to facilitate favorable outcomes.
Collaborate with internal underwriting, actuarial, legal, and other business partners to communicate claim trends, emerging risks, and significant developments.
Build and maintain strong relationships with policyholders, brokers, TPAs, and other stakeholders through responsive communication and consultative claims management.
Monitor TPA performance, adherence to claims handling guidelines, and compliance with applicable regulations and company standards.
Identify opportunities to improve claims processes, enhance operational efficiency, and strengthen overall claims outcomes.
Provide technical guidance, coaching, and expertise to claims professionals and other stakeholders as needed.
Prepare and present comprehensive claim evaluations, exposure analyses, and recommendations to senior claims leadership.
Balance technical claims expertise with relationship management and strategic decision-making.
Make a meaningful impact while working with experienced professionals who value collaboration, accountability, and continuous improvement.