Claims Team Manager, Workers Compensation West Region

Liberty Mutual•Rocklin, CA

26d

About The Position

Liberty Mutual is hiring a Claims Team Manager to lead a Workers Compensation claims team. The manager leads Claims Specialists who manage Workers Compensation claims, helping achieve strong claim outcomes and deliver an exceptional customer experience. The role develops employees, fosters engagement and continuous improvement, and connects the team’s work to Liberty Mutual’s vision. The manager communicates expectations for excellent claim service and empowers the team to meet them. The position oversees day-to-day operations, employee performance and development, claim-file quality, customer relationships, and compliance. It uses claim data and reporting to monitor performance and identify improvement opportunities. The selected person must be located in a West Coast state; Oregon, Nevada, California, or Arizona are preferred. Employees who live within 50 miles of a Commercial Claims office are required to work from the office twice a month, subject to change.

Requirements

Advanced knowledge of Workers Compensation claims investigation, loss assessment, reserving, insurance legal and regulatory environment, litigation, and fraud awareness.
Ability to get work done through others; communicate effectively, including listening, writing clearly, and giving constructive feedback; gain support from above; plan and organize work; analyze and solve problems; and maintain a broader perspective.
Knowledge and capabilities typically acquired through a BS/BA degree or equivalent and at least 6 years of related experience.
Workers Compensation claims experience required.
Must be located in a West Coast state; Oregon, Nevada, California, or Arizona are preferred.

Nice To Haves

Claims management or demonstrated leadership experience desired.
Experience with dedicated accounts preferred.

Responsibilities

Supervise day-to-day claims staff operations by setting priorities, scheduling and assigning work, and coaching employees on claim review, analysis, investigation, negotiation, and settlement in accordance with Claims Quality Standards.
Build a high-performing, results-oriented staff through hiring, onboarding, ongoing development, and performance management, including regular coaching on behavior and technical skills.
Lead and contribute to continuous improvement, using Liberty Management System tools and behaviors to promote critical thinking, innovation, problem-solving, and standard work.
Build and maintain internal and external customer relationships; serve as a primary contact for agents, brokers, and policyholders.
Host and facilitate recurring in-person or telephonic claim reviews and ensure Special Service Instructions are managed appropriately.
Present to existing and prospective customers as needed.
Oversee non-litigated and litigated claim files, conduct manager reviews of open inventory, and review files for quality assurance and employee development needs.
Coach the team to improve technical expertise.
Monitor, evaluate, and approve reserves, settlements, and payments within assigned authority limits when they exceed staff authority thresholds.
Use data analytics and reporting to monitor claim production, inventory management, financial and quality compliance, claim volume, and results; communicate team performance, achievements, and improvement areas.
Manage compliance with internal and external requirements, including state licensing and fair claims practices.
Monitor legislation, court decisions, and emerging claims-litigation trends to support compliance with Unfair Claims Practices.