Workers’ Compensation Claims Manager

Coke Florida Careers • Tampa, FL

3d • Onsite

About The Position

Coca-Cola Beverages Florida is seeking an experienced Workers’ Compensation Claims Manager to serve as a key leader within the Enterprise Risk Management team. The position independently manages complex and high-exposure claims, makes timely decisions within delegated authority, and drives outcomes aligned with the company’s operational, financial, and employee-focused objectives.

Under the general direction of the Director of Enterprise Risk Management and the Senior Manager of Enterprise Risk Management, the Claims Manager oversees the Workers’ Compensation claims program from intake through resolution. The role coordinates with internal partners, third-party administrators, medical providers, defense counsel, and leadership, and operates with a high degree of autonomy. The position is based at Coke Florida’s Tampa headquarters, with travel based on business needs.

Employment with Coke Florida is at-will. The employee must be able to perform the essential functions of the position satisfactorily. Reasonable accommodations may be made for qualified individuals with disabilities, absent undue hardship. Coke Florida is an Equal Opportunity Employer and does not discriminate on the basis of protected characteristics.

Requirements

• Bachelor’s degree and/or an equivalent combination of education and significant relevant experience.
• At least 5 years of progressive Workers’ Compensation claims management experience, preferably in a large, self-insured, or complex operational environment.
• Comprehensive knowledge of Workers’ Compensation statutes, claims administration, medical management, and litigation processes.
• Demonstrated ability to independently manage complex, litigated, and high-exposure Workers’ Compensation claims.
• Travel based on business needs.

Nice To Haves

• Ability to operate independently while collaborating effectively within a small, high-performing team.
• Strong understanding of Workers’ Compensation legal and regulatory requirements.
• Experience managing a Workers’ Compensation program for a private employer.
• Excellent analytical, negotiation, and problem-solving skills.
• Strong communication skills and ability to influence internal and external stakeholders.
• High attention to detail and consistent follow-through.
• Ability to organize, document, and control digital and physical claim records.
• Customer-focused mindset balanced with cost control and risk discipline.

Responsibilities

• Manage Workers’ Compensation claims from intake through resolution, including investigation, compensability determination, medical and indemnity management, reserving, negotiation, and settlement.
• Make independent claim decisions within the established Chart of Authority and escalate matters when appropriate.
• Serve as the primary internal subject matter expert on Workers’ Compensation claims and related regulatory requirements.
• Direct and oversee third-party administrators, nurse case managers, medical providers, and defense counsel to support effective, compliant, and cost-efficient claim handling.
• Conduct regular claim-file audits covering compensability decisions, medical management, reserving accuracy, litigation strategy, and statutory compliance.
• Manage claim diaries and documentation in the RMIS system, ensuring data accuracy, reporting integrity, and regulatory compliance.
• Lead oversight and administration of the Return-to-Work program in partnership with HR, Safety, and Operations.
• Partner with managers and supervisors on injury reporting, accident investigations, root cause analysis, and corrective action planning.
• Provide technical direction and authority on complex, litigated, or high-exposure claims.
• Prepare, analyze, and present Workers’ Compensation reports, loss trends, and performance metrics for leadership and business units.
• Identify trends, emerging risks, and opportunities to reduce claim frequency, severity, duration, and overall cost.
• Develop, track, and report key performance indicators for claim outcomes, TPA performance, Return-to-Work effectiveness, and program results.
• Collaborate with Operations, Human Resources, Legal, Safety, and Enterprise Risk Management on claim strategy, injury prevention, and risk mitigation.

Benefits

• Health, dental, and vision plans through Total Wellness Programs for eligible full-time associates.
• 401(k) program with company match.
• Supplemental life insurance.
• Three weeks of vacation pay.
• 10 company-paid holidays.
• Tuition reimbursement.
• Employee Assistance Programs (EAP).
• Competitive compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager