Senior Claims Manager - Workers' Compensation

Great American Insurance Group•CA Work at Home, NV

3d•$130,000 - $150,000•Remote

About The Position

The Senior Claims Manager leads a team of experienced claims professionals responsible for complex workers’ compensation claims across California. The role oversees day-to-day team activities and drives claim strategy, customer service, employee development, and consistent execution of Strategic Comp’s claim philosophy. The manager coaches and directs experienced adjusters while empowering them to make thoughtful, proactive decisions that improve claim outcomes. The position works primarily from home and requires travel up to 35% of the time, including some overnight travel.

Requirements

Generally, 10+ years of diverse workers’ compensation claims handling experience.
At least four years of California claims management experience.
Demonstrated expertise in coverage analysis, reserving, claims investigation, and litigation management.
Experience managing claims for large or national accounts.
Proven leadership skills with experience coaching, developing, and managing experienced claims professionals.
Strong communication, relationship-building, judgment, and strategic claims management skills.

Nice To Haves

Bachelor’s degree preferred.
Experience supervising workers’ compensation claims in Arizona, Nevada, and Oregon.

Responsibilities

Lead the day-to-day activities and performance of a team of experienced workers’ compensation claims professionals.
Guide claim strategies that emphasize proactive, creative, and timely approaches to achieving favorable outcomes.
Coach and develop team members through ongoing performance management, feedback, learning, and professional development.
Oversee complex workers’ compensation claims to ensure appropriate investigation, coverage analysis, reserving, and resolution strategies.
Evaluate and direct the use of attorneys, surveillance providers, nurse case managers, and other external resources based on individual claim needs.
Monitor litigation and vendor performance to ensure strategies remain effective, appropriate, and aligned with claim objectives.
Partner with insureds to build support for claim strategies and maintain strong customer relationships.
Develop approaches to mitigate potential losses through effective interaction with claimants, insureds, and other stakeholders.
Promote timely return-to-work strategies, including collaboration with insureds to identify appropriate light-duty opportunities.
Foster effective communication, collaboration, accountability, and sound decision-making across the claims team.
Travel up to 35% of the time, including overnight travel, to support business, customer, and team needs.