Workers’ Compensation Claims Manager

Coke Florida Careers•Tampa, FL

2d•Onsite

About The Position

Coca-Cola Beverages Florida is seeking an experienced Workers’ Compensation Claims Manager to serve as a key leader within its Enterprise Risk Management team. The position is based at the company’s Tampa headquarters and is responsible for end-to-end oversight of the Workers’ Compensation claims program. The role manages complex and high-exposure claims with substantial autonomy, using sound judgment within delegated authority and coordinating with internal partners, third-party administrators, medical providers, defense counsel, and leadership. Under the general direction of the Director of Enterprise Risk Management and the Senior Manager of Enterprise Risk Management, the Claims Manager makes timely decisions and drives outcomes aligned with the company’s operational, financial, and employee-focused objectives. The role also serves as the internal subject matter expert on Workers’ Compensation claims and related regulatory requirements, and works with business stakeholders on injury prevention, risk mitigation, and return-to-work efforts. Travel is based on business needs.

Requirements

Bachelor’s degree and/or an equivalent combination of education and significant relevant experience.
At least 5 years of progressive Workers’ Compensation claims management experience.
Comprehensive knowledge of Workers’ Compensation statutes, claims administration, medical management, and litigation processes.
Demonstrated ability to independently manage complex, litigated, and high-exposure Workers’ Compensation claims.
Ability to travel based on business needs.

Nice To Haves

Experience in a large, self-insured, or complex operational environment.
Ability to work independently while collaborating effectively within a small, high-performing team.
Strong understanding of Workers’ Compensation legal and regulatory requirements.
Experience managing a Workers’ Compensation program for a private employer.
Excellent analytical, negotiation, and problem-solving skills.
Strong communication skills and ability to influence internal and external stakeholders.
High attention to detail and consistent follow-through.
Ability to organize, document, and control digital and physical claim records.
Customer-focused mindset balanced with cost control and risk discipline.

Responsibilities

Manage Workers’ Compensation claims from intake through resolution, including investigation, compensability determinations, medical and indemnity management, reserving, negotiation, and settlement.
Make independent claims decisions within the established Chart of Authority and escalate matters when appropriate.
Serve as the primary internal subject matter expert for Workers’ Compensation claims and related regulatory requirements.
Direct and oversee third-party administrators, nurse case managers, medical providers, and defense counsel to support effective, compliant, and cost-efficient claims handling.
Conduct regular audits of claims files, including compensability decisions, medical management, reserve accuracy, litigation strategy, and statutory compliance.
Manage claim diaries and documentation in the RMIS system, ensuring data accuracy, reporting integrity, and regulatory compliance.
Lead oversight and administration of the Return-to-Work program with Human Resources, Safety, and Operations.
Partner with managers and supervisors on injury reporting, accident investigation, root cause analysis, and corrective action planning.
Provide technical direction on complex, litigated, or high-exposure Workers’ Compensation claims.
Prepare, analyze, and present Workers’ Compensation reports, loss trends, and performance metrics for leadership and business units.
Identify trends, emerging risks, and opportunities to reduce claim frequency, severity, duration, and overall cost.
Develop, track, and report key performance indicators for claim outcomes, third-party administrator performance, Return-to-Work effectiveness, and overall program results.
Coordinate with Operations, Human Resources, Legal, Safety, and Enterprise Risk Management stakeholders to align decisions and claim strategy and advance injury prevention and risk mitigation.