Workers’ Compensation Claims Manager

Coca Cola Beverages Florida•Tampa, FL

2d•Onsite

About The Position

Coca-Cola Beverages Florida is seeking an experienced Workers’ Compensation Claims Manager to serve as a key leader within the Enterprise Risk Management team. The role is intended for a seasoned workers’ compensation professional who can independently manage complex and high-exposure claims, exercise sound judgment within delegated authority, and drive outcomes aligned with the company’s operational, financial, and employee-focused objectives. Under the general direction of the Director of Enterprise Risk Management and the Senior Manager of Enterprise Risk Management, the Claims Manager is accountable for end-to-end oversight of Coke Florida’s Workers’ Compensation claims program. The role operates with a high degree of autonomy and coordinates with internal partners, third-party administrators, medical providers, defense counsel, and leadership. The position is based out of the Tampa headquarters, with travel based on business needs.

Requirements

Bachelor’s degree and/or equivalent combination of education and significant relevant experience.
Minimum of 5 years of progressive Workers’ Compensation claims management experience.
Comprehensive knowledge of Workers’ Compensation statutes, claims administration, medical management, and litigation processes.
Demonstrated ability to independently manage complex, litigated, and high-exposure Workers’ Compensation claims.
Travel based on business needs.

Nice To Haves

Experience in a large, self-insured, or complex operational environment.
Ability to operate independently while collaborating effectively within a small, high-performing team.
Strong understanding of Workers’ Compensation legal and regulatory requirements.
Experience managing a Workers’ Compensation program for a private employer.
Excellent analytical, negotiation, and problem-solving skills.
Strong communication skills and ability to influence internal and external stakeholders.
High attention to detail and consistent follow-through.
Ability to organize, document, and control digital and physical claim records.
Customer-focused mindset balanced with cost control and risk discipline.

Responsibilities

Manage Workers’ Compensation claims from intake through resolution, including investigation, compensability determination, medical and indemnity management, reserving, negotiation, and settlement.
Exercise independent judgment and decision-making authority on claims within the established Chart of Authority, escalating when warranted.
Serve as the primary internal subject matter expert for Workers’ Compensation claims and related regulatory requirements.
Direct and oversee third-party administrators, nurse case managers, medical providers, and defense counsel to support effective, compliant, and cost-efficient claim handling.
Conduct regular audits of Workers’ Compensation claim files, including compensability decisions, medical management, reserving accuracy, litigation strategy, and statutory compliance.
Manage claim diaries and documentation within the RMIS system, ensuring data accuracy, reporting integrity, and regulatory compliance.
Lead oversight and administration of the Return-to-Work program in partnership with HR, Safety, and Operations.
Partner with internal managers and supervisors on injury reporting, accident investigation, root cause analysis, and corrective action planning.
Provide technical direction and authority on complex, litigated, or high-exposure Workers’ Compensation claims.
Prepare, analyze, and present Workers’ Compensation reports, loss trends, and performance metrics for leadership and business units.
Identify trends, emerging risks, and opportunities to reduce claim frequency, severity, duration, and overall Workers’ Compensation costs.
Develop, track, and report key performance indicators to evaluate claim outcomes, TPA performance, Return-to-Work effectiveness, and overall program results.
Work with Operations, Human Resources, Legal, Safety, and the broader Enterprise Risk Management team to align decision-making, claim strategy, injury prevention, and risk mitigation.