Cfo Jobs

About The Position

Requirements

• Bachelor’s degree required
• Minimum of 10 years of progressive leadership and management experience in healthcare operations, medical practice management, behavioral health operations, or a related healthcare setting.
• Strong experience in practice operations, scheduling, front office management, access to care, and administrative workflow oversight.
• Demonstrated experience with process improvement, change management, and operational leadership in a dynamic healthcare environment.
• Knowledge of healthcare administrative workflows including scheduling, registration, insurance verification, collections, and patient/client access functions.
• Strong analytical, organizational, and problem-solving skills with the ability to use data to inform decisions and operational improvements.
• Ability to develop reports, dashboards, and performance indicators to monitor operational effectiveness.
• Strong communication and interpersonal skills with the ability to collaborate effectively across departments and levels of leadership.
• Ability to manage multiple priorities, meet deadlines, and adapt to changing organizational needs.
• Proficiency with Microsoft Office applications including Word, Excel, Outlook, PowerPoint, and Teams.
• Ability to acquire and effectively implement new skills, systems, and workflows in response to evolving agency needs.

Nice To Haves

• Master’s degree in Healthcare Administration, Business Administration, Public Health, or related field preferred.
• Experience supervising managers, leads, or multi-site administrative teams preferred.
• Experience working with electronic health records (EHRs) and participating in or leading workflow implementation, optimization, or system transitions strongly preferred.
• Knowledge of behavioral health, outpatient practice operations, and/or community mental health systems strongly preferred.

Responsibilities

• Provide direct supervision to the Office Administration Manager and support their oversight of front office and administrative staff across agency locations.
• Provide direct supervision to the Supervisor of Scheduling to guide and support the Scheduling Team in ensuring efficient appointment management, provider schedule optimization, and implementation of the Full Schedule Model.
• Provide direct supervision to the Supervisor of the Access to Care Department to ensure timely and effective intake processes, client onboarding, service placement, and related documentation workflows.
• Provide ongoing coaching, support, accountability, and performance feedback to assigned staff and ensure timely completion of performance evaluations, development planning, and corrective action when needed.
• Oversee day-to-day scheduling and coordination for the Medical provider team: including nurses, nurse practitioners, and physicians.
• Provide direction on staffing levels and adjustments to schedules as needed to address coverage gaps and changing service demands.
• Oversee Medical providers’ client service schedules, billing practices and complexity codes, and insurance requirements.
• Review medical providers signing client service treatment plans, and caseload assignments to ensure efficient operations and continuity of care.
• Ensure timely and accurate completion of documentation and adherence to billing requirements.
• Oversee and approve earned time requests, response to call-outs, and verification and sign off on timecards for accuracy and compliance.
• Oversee agency-wide scheduling operations for both in-person and telehealth services to support timely client access and efficient provider utilization while ensuring accurate and efficient scheduling workflows that support continuity of care and maximize provider capacity.
• Oversee medical telehealth scheduling processes to support provider availability and remote client access.
• Monitor scheduling-related performance indicators, appointment utilization, and workflow effectiveness, and implement improvements as needed.
• Provide oversight of the Access to Care Department to ensure effective intake processes, referral management, client onboarding, and timely access to services.
• Monitor access-related workflows and service placement processes to improve the client experience and reduce barriers to care.
• Monitor scheduling capacity, intake throughput, and wait times to support timely client access to services across programs.
• Oversee client reminder call and text reminder systems to improve attendance and reduce no-show rates.
• Attend every other month State Collaboration meetings by video related to client intake, engagement, and partnerships with other Community Mental Health Centers.
• Collaborate with program leadership to ensure access workflows align with program capacity and service delivery expectations.
• Work closely with the Finance Department regarding payment workflows and practice management functions, including: client collections, back balances, insurance verification processes and other payment systems.
• Support administrative practices that contribute to accurate and timely billing, payment collection, and service documentation readiness.
• Serve as a member of the EHR Committee, representing front office, operational, scheduling, and access-to-care workflows and play a key leadership role in the implementation of a new electronic health record system, including workflow design, operational planning, process mapping, and coordination with clinical and administrative teams.
• Support EHR-related change management, workflow redesign, staff readiness, and operational adoption.
• Work collaboratively with Program Directors and other agency leaders to ensure clinical teams have the operational and administrative support necessary to meet client care, scheduling, and service delivery needs.
• Collaborate across departments to improve front-end operations, office efficiency, client access, and staff support.
• Oversee operational coordination of medication-only case transfers to outside practices in the community, to support continuity of care and internal service access.
• Partner with leadership to assess and improve workflows that impact both client experience and staff effectiveness.
• Create, monitor, and evaluate operational performance metrics related to scheduling, patient access, office management, collections, and administrative workflows.
• Develop and utilize dashboards, reports, and key performance indicators to monitor operational effectiveness and identify opportunities for improvement.
• Anticipate operational risks, identify inefficiencies, and implement solutions to improve agency performance and service delivery.
• Lead and support initiatives that improve workflow efficiency, reduce barriers to care, and strengthen operational consistency across the agency.
• Use data and feedback to inform process improvement efforts and support agency goals.
• Participate as a member of the agency Safety Committee.
• Ensure self and assigned staff: Function professionally and in a manner that protects the integrity, confidentiality, and rights of all clients and staff.
• Promote a positive work environment and culture that fosters cooperation, teamwork, professional growth, and development.
• Execute all required functions, services, and documentation in accordance with agency policies, payer requirements, federal regulations, and state statutes.
• Perform other duties as assigned.

Benefits

• Comprehensive health insurance (medical, dental, vision)
• Health Reimbursement Arrangement
• Flexible Spending Account
• Paid earned time (3 weeks in year one, caps at 6 weeks)
• Paid holidays (8) with bonus birthday holiday in your birth month
• 403(b) Retirement Savings Plan with 3% company contribution upon 1 year of employment
• Life Insurance paid by company
• Short- and Long-Term Disability paid by company
• Accidental Death and Dismemberment Insurance paid by company
• Employee Assistance Program (EAP), accessible to staff and their natural supports
• Company issued cell phone and laptop as needed for role
• Scholarship for professional advancement
• Mileage reimbursement for applicable positions
• On the job training and continuing education opportunities
• Rewarding and supportive work environment with excellent opportunities for career growth
• Meaningful relationships with your co-workers and the individuals we serve
• Flexible work schedule
• Teamwork, teamwork and more teamwork!