Certified Medical Assistant Jobs

About The Position

Requirements

• Two years’ experience as a Certified Medical Assistant (active CMA or equivalent national certification)
• Active, nationally recognized Medical Assistant Certification (must be held at the time of hire and maintained in good standing)
• Current CPR and First Aid certification, maintained throughout employment.
• Minimum of one year experience in navigating the behavioral health system, substance use treatment, patient advocacy, care coordination, crisis hotline, peer coaching, or other relevant experience as a liaison between patients and care teams
• Exceptional clinical skills working with a care team to achieve outcomes enriching people's lives by achieving sustained recovery, and the ongoing evaluation and iteration of our care model as the company grows
• Expertise in toggling between multiple platforms in a fast-paced remote environment
• Must be comfortable with technology and have experience with common business tools (such as G-Suite, video meetings, and spreadsheets)
• Extensive experience with scheduling and maneuvering through multiple schedules
• A passion for serving the needs of people with addiction and mental health challenges, using non-stigmatizing, non-judgmental person-first language
• Knowledge of terminology used in healthcare, especially addiction medicine
• Team-focused and collaborative. Advocates tirelessly for patients and Care Team members
• Authorized to work in the United States without the need for current or future sponsorship

Nice To Haves

• Experience working remote / telemedicine strongly preferred
• Previous experience with Substance Use Disorder and Harm Reduction
• Lived experience with SUD or AUD recovery (your own or a loved one)
• Bilingual in English and Spanish
• Preferred experience with ZenDesk

Responsibilities

• Support patient intakes, serve as a primary contact for patients, and efficiently triage urgent medical or clinical requests to the Registered Nurse (RN).
• Assist with patient outreach, follow-up, care coordination, and clinical work queues.
• Support medication, pharmacy, lab, and other clinical workflows within MA scope.
• Maintain timely and accurate documentation in the Electronic Health Record (EHR).
• Partner with RNs, providers, and other care team members to support timely patient care.
• Assist with the operations and office administration as needed at our on-site Ohio Clinic on Tuesdays and Thursdays.
• Prepare necessary intake paperwork for new patients.
• Actively manage patient requests and follow up on tasks delegated by the RN team.
• Accurately enter and update patient demographics, medical history, lab results, and communication logs in the EHR.
• Resolve pharmacy questions and concerns from patients.
• Verify the successful electronic transmission of prescriptions.
• Serve as the central point of contact for pharmacies regarding prescription clarification, refill inquiries, and troubleshooting fill delays.
• Support the ordering and tracking of lab tests from outside sources and accurately upload all results into the patient's EHR.
• Ensure all lab and testing documentation is complete, accurate, and ready for clinical review.
• Manage the scheduling and rescheduling of patient appointments.
• Identify bottlenecks and suggest improvements to care coordination workflows.
• Maintain strict adherence to all HIPAA, and relevant state/federal regulations.
• Support patient intake, rooming and clinic flow during on-site hours.
• Prepare clinical spaces, supplies, and equipment for patient care.
• Support appropriate MA-level clinical tasks, within scope.
• Provide onsite support to patients, providers, and other clinical team members.
• Support Boulder-wide MA responsibilities and work queues when not actively needed for patient care.
• Follow all onsite clinical, safety, privacy and operational policies and procedures.
• Support the day-to-day operation of the Boulder Care office or clinical site, including opening and closing procedures.
• Serve as an onsite point of contact for patients, visitors, vendors, and team members.
• Manage office and clinical supplies, including monitoring inventory, restocking, organizing, and coordinating orders.
• Maintain a clean, organized, safe, and patient-ready environment.
• Answer and return phone calls and route inquiries to the appropriate team member.
• Support incoming and outgoing mail, deliveries, documents, and other office communications.
• Identify and escalate facility, equipment, safety, or operational issues.
• Support onsite providers and team members with day-to-day administrative and operational needs.
• Complete other office and administrative duties necessary to support efficient operation of the site.

Benefits

• Contribution to meaningful, life-saving work!
• Comprehensive medical, dental, vision, and short-term disability benefits
• Mental Health Services including MDLive, Talkspace, and EAP
• 4 weeks of PTO accrued per calendar year with a tenured increase to 5 weeks at 2 years of employment
• Sick leave accrued at 1 hr for every 30 hrs paid
• 9 Paid Holidays per year
• 12 weeks of 100% paid parental leave for the birth or adoption of a child (after 6 months of employment)
• 401(k) retirement savings
• Remote friendly with hardware provided to complete your work duties