Certified Medical Assistant - Clinical Assistant

Springfield Clinic•Peoria, AZ

4d•Onsite

About The Position

The Certified Medical Assistant functions as an assistant to the physician in direct and indirect patient care, laboratory procedures, charging, scribing, and medical records. The role serves as a real-time documenter of physician services during patient encounters, entering information into the EHR under the assistant’s own login. It combines clinical support, patient communication, documentation, office organization, and administrative duties while following clinic policies, infection-control practices, OSHA requirements, and Springfield Clinic’s conduct and ethics standards. The assistant accompanies physicians during visits, documents dictated information and findings, rooms patients, gathers histories and vital signs, prepares patients for examinations, and provides care or instructions under the direction of a physician, NP, or PA. The position also supports scheduling, calls, referrals, supplies, medical records, patient and family education, and other duties as assigned. The role works in an office setting during the hours the clinic is available to patients. Lifting is minimal, with occasional lifting required; sitting versus standing averages 20–80%.

Requirements

High school diploma or GED.
Graduation from an accredited medical assisting program.
Two years of clinical experience in a medical office environment.
Registered or certified Medical Assistant credential at hire through AMT, AAMA, NCCT, NHA, AAH, or NAHP; a credential from another body must be reviewed and approved by the Director of Nursing.
CPR certification in accordance with American Heart Association guidelines within 30 days of hire.
Ability to maintain separate roles when independently rooming patients and transcribing provider-patient interactions.
Excellent communication skills.
Excellent critical-thinking skills.

Responsibilities

Accompany the physician during complete visit encounters and document in real time the physician’s words, actions, examination findings, procedures, and treatments.
Enter encounter information into the EHR using the assistant’s own login.
Room patients, complete the initial history-of-present-illness template for review, and update it while transcribing during the provider encounter.
Maintain a clear separation between independent patient-care duties and transcribing provider-patient communication, including verbal and non-verbal communication.
Organize the nursing station and work area to support workflow.
Organize written medical information for physician or nurse review, place it in the correct order in the record, and proofread appropriate dictation.
Answer phones and prioritize calls for the physician, nurse, and receptionist.
Schedule appointments according to patient needs.
Open and distribute mail, file office information, and organize written communications.
Order office supplies using cost-containment methods; order medical supplies, stock exam rooms, and clean them according to infection-control policies.
Follow clinic policies, including the Nursing Dress Code Policy, and adhere to clinic performance standards.
Determine the priority and disposition of patient complaints and report appropriate information to a supervisor.
Interview patients about their chief complaints and document the information in the medical record.
Take and document vital signs.
Under the direction of an NP, PA, or physician, perform office procedures such as sterile urine catheterization, suture removal, staple removal, or cast removal.
Order diagnostic tests, exams, and procedures according to physician orders.
Prepare patients for physician examinations and provide home-care and medication instructions under NP, PA, or physician direction.
Administer medications orally, subcutaneously, and intramuscularly.
Monitor and document IV therapy under the direction of an NP, PA, or physician.
Administer allergy injections only under the direct supervision of the physician who prescribed the antigen.
Complete insurance pre-certifications and referrals as necessary.
Provide patient and family education and reinforce patient teaching.
Call prescriptions in to pharmacies, provide patient instructions, and document the activity.
Comply with Springfield Clinic incident-reporting policies and procedures and required OSHA and clinic training.
Provide excellent customer service and follow Springfield Clinic’s Code of Conduct and Ethics Standards.
Perform other job duties as assigned.