Certified Medical Assistant - West End Primary Care (1.0 FTE)

Billings Clinic•Billings, MT

5d•Onsite

About The Position

The Medical Assistant II supports patient care and treatment while providing administrative and clerical assistance under general supervision. Working collaboratively with physicians, Advanced Practice Providers, nurses, and other healthcare staff, this role helps meet patients’ physical, psychosocial, educational, and spiritual needs. Compared with a Level I Medical Assistant, the Medical Assistant II performs more complex patient care tasks, including administering medications, assisting with minor procedures, and taking an active role in patient preparation and education. The position contributes to a positive patient experience and efficient clinical operations.

Requirements

High school diploma or GED.
Graduation from a formal Medical Assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP), or an equivalent program.
Certified or Registered Medical Assistant (CMA/RMA).
Complete Medical Terminology, Medication History, and New Clinic Staff classes within six months and/or before testing.

Responsibilities

Ensure compliance with mandatory organizational and departmental standards, including employee safety, patient safety, and job performance requirements.
Maintain competency in organizational, departmental, and external agency standards related to the environment, patient care, and safety.
Prepare patient exam rooms, equipment, and supplies according to patient needs and examination requirements.
Assist with scheduling appointments, diagnostic tests, treatments, procedures, and surgeries; may also assist with registration and co-pay collection.
Obtain and record patient histories and vital signs, assist with minor procedures, and document in the medical record.
Collect, label, and handle laboratory specimens according to department guidelines.
Clean and disinfect equipment in accordance with infection control protocols.
Administer vaccines in accordance with department guidelines and individual leveling requirements.
Assist physicians and APPs with minor procedures and physical exams, including stitch removal, dressing application, ear lavage, and splinting.
Administer medications in accordance with department guidelines after completing appropriate training.
Provide patient instruction as directed by a physician or APP, or according to department policies and procedures.
Answer and screen incoming calls and direct them to the appropriate nurse, physician, or APP.
Order and maintain clinical and office supplies and equipment according to department requirements.
Maintain and update patient files while protecting confidentiality and complying with HIPAA regulations.
Compile statistical data and reports as directed by supervisors or department leadership.
Attend required meetings and participate in committees as needed to support department operations.
Collaborate with physicians, APPs, RNs, LPNs, and other healthcare personnel to provide comprehensive patient care.
Support patient service needs and communicate effectively to promote patient comfort and understanding.
Assist with service recovery by helping resolve patient issues or concerns in a timely and professional manner.
Participate in process improvement and risk management activities as directed by department leadership.
Follow patient safety goals and standards to support quality patient care and clinical practice.
Follow department procedures and protocols for pharmaceutical handling and safe medication administration.