Certified Medical Assistant (Primary Care)

Upperline Health•Baltimore, MD

About The Position

The Certified Medical Assistant supports patients through in-office clinical duties and coordinated care beyond the visit in a patient-centered, outcomes-driven environment. Clinical duties may include rooming patients, obtaining medical histories and vital signs, administering injections and immunizations, performing phlebotomy and specimen collection, conducting EKGs and point-of-care testing, assisting with minor in-office procedures, providing wound care and dressing changes, and administering medications according to provider protocols and standing orders. The role also supports continuity of care by coordinating referrals and follow-up, assisting with chronic disease management and prior authorizations, and partnering with the extended care team to close care gaps and improve patient outcomes. Upperline Health describes its approach as comprehensive, whole-person specialty care, with an additional value-based care program for qualifying patients that provides preventive support and access to a dedicated care team between visits. The company seeks compassionate, organized, adaptable individuals who value collaboration, continuous learning, and patient advocacy. Team members are expected to demonstrate Upperline’s C.A.R.E.S. values: Compassion, Accountability, Respect, Excellence, and Service.

Requirements

Certified Medical Assistant (CMA) credential is required; documentation is requested during the application process prior to interview.
Strong knowledge of medical terminology and basic pharmacology.
Experience with team-based care models.
Proficiency with Microsoft Office tools.
Reliable transportation and a valid driver’s license.
Strong customer service orientation and communication skills.
Ability to multitask in a fast-paced environment.

Nice To Haves

Two years of medical assistant experience preferred.
Primary care or outpatient clinic experience strongly preferred.
Care coordination or case management experience preferred.
Experience with adult and geriatric patients preferred.
EMR experience preferred; AthenaHealth is ideal.

Responsibilities

Room patients and obtain medical histories and vital signs.
Administer injections and immunizations.
Perform phlebotomy and specimen collection.
Conduct EKGs and point-of-care testing.
Assist with minor in-office procedures.
Perform wound care and dressing changes.
Administer medications according to provider protocols and standing orders.
Coordinate referrals and follow-up to support continuity of care.
Support chronic disease management.
Assist with prior authorizations.
Partner with the extended care team to close care gaps and improve patient outcomes.
Provide patient-centered service and support patients, providers, and teammates.