Care Manager Jobs

About The Position

Requirements

• Bachelor's degree required, or an equivalent combination of education and experience.
• 5–8 years of related experience, or an equivalent combination of education and experience.
• Excellent written and oral communication skills, including the ability to communicate with all levels of personnel.
• Strategic planning skills and a strong work ethic.
• Excellent customer service, organizational, and interpersonal skills.
• Professional appearance and attention to detail.
• Good computer skills and sound knowledge of Microsoft Word, Excel, PowerPoint, and Lotus Notes.
• Ability to drive to various sites.
• Ability to travel significantly within the assigned geography; travel may be up to 80%.
• Must reside in or near Greenville, North Carolina, due to daily travel requirements.

Nice To Haves

• Advanced degree desirable.
• Clinical background in a relevant healthcare specialty, with sales aptitude and interest in business development.
• Proven healthcare referral sales experience and a track record of building relationships and driving growth.
• Durable medical equipment (DME) sales or other relationship-driven healthcare sales experience.
• A proactive, relationship-focused approach, strong communication skills, a hunter mentality, and the ability to develop referral sources and build trust with healthcare professionals.

Responsibilities

• Market, educate, promote, and sell Azura services to physicians and other relevant members of the medical community in the assigned territory.
• Identify and develop new accounts and referral sources to generate revenue and grow patient procedures at Azura ambulatory centers.
• Maintain close relationships with current customers and research the local physician market to identify prospective customers.
• Make sales calls, onsite visits, and presentations to inform prospective clients about Azura's services.
• Develop and execute strategic sales account plans using referral volume, territory information, customer needs, and market data.
• Review strategic sales account plans quarterly to ensure alignment with business goals and objectives.
• Monitor local market changes, competitors, pricing, and service offerings.
• Provide regular updates to management regarding program status, customer service issues, referral barriers, and obstacles.
• Present to current and potential customers and participate in local community programs using approved marketing materials.
• Serve as a customer relations contact and liaison between dialysis and specialty clinics, physician practices, hospitals, and the Azura Center.
• Resolve customer concerns and follow up to ensure issues are addressed to the customer's satisfaction.
• Collaborate with Azura operations, marketing, and physicians to develop referral sources and sales strategies.
• Assist the marketing department with campaigns, evaluate successful initiatives, and improve strategies to achieve goals.
• Maintain approved marketing and promotional materials for sales presentations.
• Document daily activities and initiatives for weekly review with the manager.
• Participate in professional development opportunities to build relevant skills and industry knowledge.
• Maintain and update customer records and activity reports in the CRM tool as directed by management.
• Check and respond to emails within the implemented timeframe.
• Assist with projects assigned by a direct supervisor and perform other duties as assigned.

Benefits

• Competitive base salary plus quarterly bonus opportunity.
• Mileage reimbursement.
• Medical, dental, vision, and prescription coverage.
• Paid maternity and paternity leave.
• 401(k) with company match.
• Paid time off (PTO).
• Tuition assistance.
• Life insurance.
• Short-term and long-term disability coverage.
• Flexible spending accounts for healthcare, dependent care, and commuter expenses.